At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create uplifting experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.
As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.
When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.
We are looking for someone with strong communication skills and a professional approach. Comfortable multi-tasking and working independently. 1+ year of customer service, membership sales preferred. Interest in health, wellness, and fitness. Ability to pass a background check. Bilingual skills or CPR certification are a plus.
Success looks like guests and members feeling welcomed with a smile and eye contact. Memberships, upgrades, and personal training sales are achieved through confident conversations and tours. Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting. Member needs are addressed quickly with helpful solutions. Feedback is shared with leadership and used to improve the member experience.
We are proud to be a 'Great Place to Work' certified company!
Apply today and start changing lives--including your own--while joining a team that truly lives its values.
Member Experience Specialist • New Berlin, WI, US
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