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Customer Operations SupervisorVirtualVocations • Burlington, Vermont, United States
Customer Operations Supervisor

Customer Operations Supervisor

VirtualVocations • Burlington, Vermont, United States
4 days ago
Job type
  • Full-time
Job description
Leading a team of customer service representatives, the full-time remote Customer Operations Supervisor will manage the wholesale channel order book, mentor team members, and collaborate with sales leadership to enhance partnerships and improve operational processes. Key responsibilities Monitor team performance against key metrics and support career development for team members Oversee departmental activities, including critical metrics monitoring and coordination of meetings Collaborate with sales leadership to address inquiries and improve outcomes with wholesale accounts Required qualifications Minimum of 3 years' experience in customer service, preferably in a wholesale/B2B environment Demonstrated dedication to career advancement, with or without prior management experience Proficiency in Excel, including x-lookups, formulas, and pivot tables Knowledge of SAP or similar enterprise ERP system and experience with Salesforce Service Cloud or similar CRM Strong analytical skills to translate data into actionable strategies
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Customer Operations Supervisor • Burlington, Vermont, United States

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