As a Customer Support Specialist, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation - we want our customers to continue to love Stable and to drive positive referrals.
Through this role, you will get to work directly with our customers CEOs, founders, and operations managers of fast-growing companies all around the world. As part of our growing Customer Experience (CX) team your primary responsibilities will be to provide high quality support to our customers and use the insights from your support interactions to be a spokesperson for our customers' needs. A few of your responsibilities include:
Support our customers through friendly email correspondence
Collaborate with customers via video call to resolve more complex issues
Use supporting CX documentation to resolve customer issues
Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions
Quantify and track day-to-day issues through our issue tracking tools
Update our internal documentation when processes change
Work closely with our CX team to provide customer feedback to improve the customer experience
Competitive salary and equity in Stable
Unlimited vacation time
Medical, dental, and vision insurance
Starter 401k
Opportunities to shape the future of Stable and grow your career
Customer Support Specialist • Denver, CO, US
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