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Mackey's
Service Associate (Full Time)Mackey's • Colchester, CT, US
Service Associate (Full Time)

Service Associate (Full Time)

Mackey's • Colchester, CT, US
30+ days ago
Job type
  • Full-time
Job description

Service Associate Opportunity

Schedule: Full-Time (40+ hours/week)

Location: Mackey's Colchester

Requirements: Must be 18+ years old

Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.

As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a jobit's a career path in a growing company where your contributions directly impact our success.

You'll make an impact by:

  • Delivering exceptional customer service as the face of Mackey's
  • Leading by example and mentoring team members
  • Managing inventory control processes with precision
  • Operating equipment including forklifts (training provided)
  • Creating inspiring product displays and merchandising
  • Supporting both in-store and online order fulfillment
  • Contributing ideas to improve our operations

What you bring:

  • A passion for customer service and problem-solving
  • Physical capability to lift up to 50 lbs regularly
  • Desire to learn and master new skills
  • Flexibility to work in a dynamic retail environment
  • Availability to work one weekend day per week (with one regular weekend day off)
  • Forklift certification or willingness to obtain (we provide training)

Our team members share these core values:

  • Teamwork: We collaborate to achieve more together
  • Accountability: We take ownership of our work and results
  • Empathy: We truly understand our customers' and teammates' needs
  • Honesty: We operate with integrity in all interactions
  • Pride: We take satisfaction in excellent work and attention to detail

Why join Mackey's?

  • Be part of a growing, innovative family business
  • Comprehensive benefits including health insurance and 401(k)
  • Paid time off to maintain work-life balance
  • Regular, predictable scheduling
  • Employee discounts on the products you love
  • A supportive team environment where your voice matters

Our retail environment is dynamic and engaging. The role requires:

  • Active movement including reaching, bending, and lifting
  • Handling products weighing 5-50 lbs
  • Adapting to seasonal changes in product offerings and weather conditions
  • Extended periods of standing or walking between breaks
  • Operating in both traditional retail and e-commerce fulfillment environments

At Mackey's, we're more than just a retail storewe're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.

Apply today and discover why Mackey's Growsnot just as a business, but as a team and a family.

Mackey's is an equal opportunity employer committed to diversity in the workplace.

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Service Associate (Full Time) • Colchester, CT, US

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