Service Associate Opportunity
Schedule: Full-Time (40+ hours/week)
Location: Mackey's Colchester
Requirements: Must be 18+ years old
Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.
As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a jobit's a career path in a growing company where your contributions directly impact our success.
You'll make an impact by:
- Delivering exceptional customer service as the face of Mackey's
- Leading by example and mentoring team members
- Managing inventory control processes with precision
- Operating equipment including forklifts (training provided)
- Creating inspiring product displays and merchandising
- Supporting both in-store and online order fulfillment
- Contributing ideas to improve our operations
What you bring:
- A passion for customer service and problem-solving
- Physical capability to lift up to 50 lbs regularly
- Desire to learn and master new skills
- Flexibility to work in a dynamic retail environment
- Availability to work one weekend day per week (with one regular weekend day off)
- Forklift certification or willingness to obtain (we provide training)
Our team members share these core values:
- Teamwork: We collaborate to achieve more together
- Accountability: We take ownership of our work and results
- Empathy: We truly understand our customers' and teammates' needs
- Honesty: We operate with integrity in all interactions
- Pride: We take satisfaction in excellent work and attention to detail
Why join Mackey's?
- Be part of a growing, innovative family business
- Comprehensive benefits including health insurance and 401(k)
- Paid time off to maintain work-life balance
- Regular, predictable scheduling
- Employee discounts on the products you love
- A supportive team environment where your voice matters
Our retail environment is dynamic and engaging. The role requires:
- Active movement including reaching, bending, and lifting
- Handling products weighing 5-50 lbs
- Adapting to seasonal changes in product offerings and weather conditions
- Extended periods of standing or walking between breaks
- Operating in both traditional retail and e-commerce fulfillment environments
At Mackey's, we're more than just a retail storewe're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.
Apply today and discover why Mackey's Growsnot just as a business, but as a team and a family.
Mackey's is an equal opportunity employer committed to diversity in the workplace.