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Collection Specialist Supervisor
Collection Specialist SupervisorRESORT RECOVERY SOLUTIONS LLC • San Diego, CA, US
Collection Specialist Supervisor

Collection Specialist Supervisor

RESORT RECOVERY SOLUTIONS LLC • San Diego, CA, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • Paid time off


Full job description

Job description


Collection Specialist Supervisor


Resort Recovery Solutions, LLC – San Diego, CA 92123


Full-time | $50,000 – $60,000 per year (DOE) + Commission + Bonus


Job Summary


Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections Supervisor to lead our boutique call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and maintain a personal portfolio of accounts. This is a hands-on leadership role within a fast-paced environment.


Responsibilities


  • Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.
  • Manage your own block of accounts while helping the team reach their performance goals.
  • Oversee daily operations for the Collections and Customer Servicing departments.
  • Identify and resolve issues promptly and professionally.
  • Utilize computer systems and technology to streamline processes and increase productivity.
  • Ensure compliance with FDCPA and company policies.
Qualifications


  • Minimum 2 years of collections experience, or powerful CSR skills. Knowledge of the Fair Debt Collection Practices Act (FDCPA).
  • Proven leadership experience in supervising/managing, coaching, and motivating a team.
  • Strong multitasking abilities with the capability to perform under pressure.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with computer systems and technology.
  • Bilingual English/Spanish
  • Experience/knowledge of Timeshare or Hotel Operations is a plus.
Ideal Candidate


  • A dynamic and inspiring leader.
  • Self-motivated individual who can outperform your team each month.
  • Thrives in a fast-paced environment.
  • Solutions-driven with strong organizational and problem-solving skills.
Schedule


  • Full-Time
  • Monday–Friday
  • 8:00 AM – 5:00 PM
  • On-site | San Diego, CA 92123
Compensation & Benefits


  • $50,000 – $60,000 per year (DOE)
  • Commission
  • Incentive
  • Paid Sick Time
  • Paid Time Off
How to Apply


Please email your resume to admin@resortrecovery.com.


Include a cover letter highlighting relevant experience and explaining why you are a strong fit for this role.


Pay: $50,000.00 - $60,000.00 per year


Benefits:


  • Paid sick time
  • Paid time off
Work Location: In person

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Collection Specialist Supervisor • San Diego, CA, US

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