Senior Human Resources Systems Analyst

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Senior HR Systems Analyst will work with the Human Resources (HR) team in the management and planning of HR applications while concurrently facilitating efficient operations to meet current and future business needs within Human Resources and the firm. This position is responsible for analyzing and managing functional related activities within the scope of Human Resources applications, and is accountable for ensuring continuity and successful delivery of functional services to users throughout the firm.

Duties and Responsibilities

• Provide support for HR systems, including resolving issues, data discrepancies, and interfaces, and recommending data integrity solutions.
• Lead or assist in HR systems project management, system upgrades, and customization while providing technical and data expertise for processes and specialized queries. Recommend process improvements, innovative solutions, and system needs while serving as a liaison with third parties and stakeholders, and partner with application vendors on integrations and error resolution.
• Assist the HR team in policy progression, data configuration, and system improvements.
• Partner with internal clients in support of performance evaluation processes as it relates to reporting, field mapping, and setting up customizations.
• Hold discovery sessions with HRBPs and internal clients and vendor for requirements gathering of new systems implementations.
• Assist in reviewing, testing, and implementing HR system upgrades or patches, collaborating with functional staff, documenting processes and results, and consulting with internal clients to troubleshoot data-related issues.
• Write, maintain, and support reports and queries, including standard and complex ad hoc reports, utilizing appropriate reporting tools and scheduling as needed; assist with integrations and report generation using SQL and Power BI.
• Develop user procedures, guidelines, documentation, and project requirements documents, and provide training to managers and employees on new processes and functionality.

Qualifications

Competencies/Skills

• Intermediate knowledge of compensation and benefit program administration as well as the recruiting and training process.
• Exceptional client service skills, demonstrating patience, creativity, and discretion, while interacting professionally with all levels of personnel.
• Maintaining confidentiality and professionalism when handling personal, benefits, and compensation information.
• Adaptable and productive, effectively managing changing priorities and tight deadlines, even in high-pressure situations.
• Proficiency in analyzing and interpreting data from multiple sources to solve complex problems and communicate technical concepts to non-technical users.
• Strong analytical and problem-solving skills; focus on continuous improvement and innovation.
• Must be able to present information in training, answer questions and troubleshoot issues for a variety of internal clients.
• Ability to demonstrate strong teamwork and leadership abilities, fostering a cooperative and enthusiastic environment to accomplish position functions and project goals.
• Advanced knowledge of SQL and Power BI, with intermediate expertise in compensation and benefit program administration.
• Strong understanding of HR business processes and data; knowledge of HRIS structure, processes and experience with database tools.

Education

The position requires a Bachelor’s Degree. Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of five years of increasingly responsible, directly related HRMS experience during which knowledge, skills and abilities applicable to the position were demonstrated. Knowledge of UKG (or other HCM system), SQL and Power BI required. Knowledge of viGlobal and Rival is ideal. Experience with project management and systems implementation highly desired.