Commercial Insurance Agency Manager (9985)

Job Description

Job Description

About the Role

Leading all client service operations for a large independent insurance broker in Mobile, as  Commercial Insurance Agency Manager  you develop, lead, and manage account management teams to ensure a high level of client satisfaction and retention while meeting the agency’s overall goals and objectives.

Duties & Responsibilities

• Lead recruitment, hiring, onboarding, training, and performance management of client service staff (account managers and CSRs)
• Promote the agency’s Best Practices platform to make sure it’s fully implemented and closely followed, providing consistency in service and compliance
• Manage workloads to maintain a good balance
• Serve as a conduit between the sales and leadership teams for good collaboration and shared goals
• Assist in the resolution of escalated customer service, marketing, or claims issues even though no accounts will be directly assigned to you

Skills & Experience

Company Description

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged / Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.

Company Description

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged / Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.