Scribd, Inc. is hiring : Senior Technical Program Manager - Content in Portland

Overview Senior Technical Program Manager - Content at Scribd, Inc. Join to apply for the Senior Technical Program Manager - Content role at Scribd, Inc.

About Scribd : At Scribd, our mission is to spark human curiosity and democratize the exchange of ideas and information through our products. We support a culture of boldness, collaboration, and customer focus, with a flexible work model called Scribd Flex that emphasizes in-person collaboration when possible.

About The Team And Role As a Senior Technical Program Manager focused on Content, you will lead cross-functional initiatives that shape how content is ingested, enriched, trusted, and managed at scale. You will coordinate across Engineering, Product, Content Operations, Legal, Finance, and more to deliver resilient, scalable content systems that power user discovery, protect platform integrity, and drive long-term Scribd value. This is a high-ownership, high-context role for someone who is both a program driver and a systems thinker dedicated to increasing team velocity.

Responsibilities Act as an owner, driving structured coordination and execution for cross-functional content initiatives that improve the reliability and value of our content catalog.

Serve as the connective tissue across cross-functional teams and stakeholders (Product, Applied Research, ML Data Engineering, Back End Content Engineering, Operations, etc.) ensuring voices are heard and aligned throughout program lifecycles and deliverables.

Confidently learn and dive into diverse systems and processes, technical or operational, to diagram dependencies, uncover root causes, and align stakeholders on solutions.

Clarify program intent, surface interdependencies, and communicate progress, risks, and decision points with rigor and empathy.

Create and maintain durable artifacts (e.g. process diagrams, ownership maps, communication plans) that keep programs on track and scalable.

Identify bottlenecks and blind spots in current content-related workflows and lead initiatives to increase resilience, throughput, and clarity.

Design and support the implementation of scalable end-to-end operations to ensure multiple stakeholder groups can deliver independently with minimal day-to-day oversight.

Collaborate with Legal and Finance to ensure programs align with compliance standards, vendor contracts, and risk mitigation practices.

Partner with Product and Engineering while owning critical workflows related to content scenarios (e.g. content takedowns, DMCA compliance, metadata failures, contractual obligations, vendor payouts).

Coordinate with other program managers, engineering managers, product managers, software engineers, data scientists, and leadership teams to ensure clear communication and efficient workflows.

Qualifications You have successfully stood up and delivered complex programs bringing together Engineering, Product Management, Operations, external vendors and business partners to operationalize them for handoff.

You’re comfortable diving into how things work, not just technically, but organizationally.

You can turn ambiguous problems into structured, actionable programs and workstreams.

You Have 4 - 6+ years of experience in program or technical program management, operations, or similar roles in a cross-functional tech environment.

Proven ability to lead complex, multi-stakeholder programs with both technical and operational components, especially where external partners or business teams play key roles.

Strong systems thinking and ability to map and analyze processes, identify gaps, and drive alignment across diverse functions and tools.

Exceptional communication and documentation skills, where you’re comfortable tailoring your message to a variety of audiences, translating ambiguity into clarity.

Experience working with tools like Jira, Confluence, G Suite, and diagramming platforms (e.g. Lucidchart) to coordinate, track, and visualize work.

Comfort operating at multiple levels of detail, from bird’s-eye roadmap alignment to tactical process tracking, depending on the needs of the program.

An ability to operate with urgency and empathy in sensitive, high-risk areas of the business.

Nice to Have You are comfortable managing projects in the GenAI, ML and applied research spaces, along with the traditional software engineering stack.

You have experience working with content management systems at scale.

Compensation and Benefits At Scribd, base pay is one part of total compensation and is determined within a range based on location and level. Salary ranges vary by geography. This position is also eligible for a competitive equity package and a comprehensive benefits program.

Location Eligibility Employees must have their primary residence in or near one of the listed cities and may be required to attend in-person work periodically, as determined by Scribd Flex and business needs.

Security, Diversity and Inclusion Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply.

Legal and How to Apply We welcome applicants and provide reasonable adjustments during the interview process. For accommodations, contact accommodations@scribd.com.

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