Reception

About the Role :

Were looking for a detail-oriented and reliable individual to join our team in a temporary capacity. In this role, you'll support our customer service and account management functions by handling a variety of administrative and customer communication tasks.

Temporary Role

Hours : 11AM-5PM

Primary Responsibilities :

• Answer incoming phone calls and route them appropriately
• Return voicemails in a timely and professional manner
• Process customer payments, including cash transactions
• Send payment reminders via text and follow up on late payments by phone
• Contact customers regarding their accounts for non-coverage-related issues (primarily via text)
• Document calls, follow-ups, and customer interactions in our CRM platform

Qualifications :