Customer Service Representative 12 / 5 / 2025

Customer Service Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

Talking to many different types of people from across the country

Answering inbound phone calls from customers related to billing inquiries

Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards

Establishing and growing professional, positive relationships with Spectrum customers

Collaborating with management on customer issue escalations

Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24 / 7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education : High school diploma or equivalent

Schedule : Ability to work a variety of schedules including nights, weekends, and holidays

Language : Ability to read, write, speak and understand English

Preferred Qualifications

Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Technical Skills : MS Office, computer skills, typing

Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service

Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. EOE, including disability / vets