CCC Call Specialist I

CCC Call Specialist I

We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7 : 00am and 7 : 00pm Monday-Saturday. Candidates must live within driving distance of one of these two locations : 51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH. Candidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon) 5-week training period is 8 : 00a-5 : 00p schedule First week : Day 1 will be onsite in Newark, Ohio (required) Training Weeks 2-5 : Work onsite on Friday (Newark or Mount Vernon).

• Internet Service Requirements for Remote Workers : Reliable cable-based Internet with a minimum 100 Mbps download speed. Capability of using a wired connection to Internet Service Provider's equipment. A Mi-Fi or cellular hotspot is not accepted.

Responsibilities :

Competencies :

Education - Certifications - Work Experience :

High School diploma or equivalent required

College coursework in business related field preferred

Some retail bank experience or general customer service preferred

Physical Requirements :

This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

Schedule :

This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week. Shifts range from 7a-7p Monday through Saturday.