Cobra Specialist - Bilingual (Spanish/English)

Description

Responsible for assisting Paycom clients with ensuring all aspects of Consolidated Omnibus Budget Reconciliation Act (COBRA) are compliant with federal guidelines.

Accountable for handling COBRA questions from clients as well as Principal Qualified Beneficiaries.

RESPONSIBILITIES

• Research, track and resolve customer’s or Principal Qualified Beneficiaries COBRA issues.
• Answer incoming calls and / or e-mails from customers or Principal Qualified Beneficiaries on a timely basis. Answer customer’s e-mail request within 10 minutes of receiving them.

Demonstrate sufficient knowledge of the Paycom COBRA system as well as a good understanding of the COBRA law.

Track Principal Qualified Beneficiaries monthly COBRA payments : Processes checks and ACH payments daily. Tracks the time frames to accept payments accurately.

Records deposit amount and reconciles with our internal accounting team

• Set up new COBRA customers in a timely manner
• Perform over the phone COBRA demos with clients
• Reconcile monthly COBRA Open Enrollment
• Process COBRA termination requests-daily
• Establish and maintain effective communication and coordination with Paycom personnel and management.
• Performs other duties as assigned

Qualifications

Education / Certification :

Bachelor’s Degree or equivalent years of experience working on computer systems of any type, HR experience or related fields, or combination of experience and education.

PREFERRED QUALIFICATIONS

Experience :

• Experience using HR systems
• Experience troubleshooting moderately complex client inquiries utilizing problem-solving and analytical skills

Skills / Abilities :

• Ability to speak, read and write in the English language
• Ability to speak, read and write in the Spanish language preferred
• Technically savvy with the ability to navigate through computer systems easily.
• Professional communication through phone, email, and in person.
• Computer skills in Windows and MS office and the ability to easily learn new applications.
• Strong listening skills and ability to walk an internal team member through tasks.
• Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
• Adapt and thrive in a fast-paced, changing environment.
• Self-motivated to complete assigned tasks and projects on time.
• Ability to maintain organization of multiple tasks and projects.
• Strong attention to detail.
• Ability to maintain professional communication during all interactions.
• Perpetual learner.
• Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.
7 days ago