Customer Fulfillment Leader

Customer Fulfillment Leader (LPB)

Come and join our powerful, unified force with the energy to change the world. Our mission is BIG. Our transformation is key bringing the right businesses together to lead the energy transition. Our team is ready.

The Customer Fulfillment Leader (LPB) is responsible for ensuring the timely and accurate delivery of critical parts in support of key customers. This role requires strong independent judgment, cross-functional coordination, and strategic decision-making to manage part allocation, order execution, and inventory accuracy. The specialist will serve as the key liaison between customers, engineering, sourcing, logistics, finance, and IT, driving operational excellence and continuous improvement across the parts fulfillment process.

Essential Functions :

• Act as the single point of contact for part availability for Aero Alliance key customers responsible for daily management, issue escalation, and execution oversight.
• Conduct business reviews with the customer ensuring effective governance and KPIs. Developing a weekly, monthly, and quarterly operating structure.
• Lead commitment acceptance of orders from the customer ensuring dates can be supported by the global supply chain.
• Resolve conflicting customer demands by applying sound judgment to reallocate parts based on urgency, customer impact, and contractual obligations.
• Make strategic allocation decisions by collaborating with allocation leaders and balancing competing demands in constrained supply environments to optimize fulfillment outcomes.
• Lead weekly escalation meetings using discretion to determine which parts require senior-level intervention and customer visibility through AEO (GE Aeroderivative Engines Organization).
• Identify, propose, and lead process improvement initiatives that directly impact customer satisfaction, on-time delivery, and inventory health, while reducing operational risks and systemic defects.
• Serve as the subject matter expert for Oracle order and inventory management systems; independently diagnose system issues, provide training, and contribute to cross-functional IT upgrade initiatives.
• Conduct data-driven analysis to support allocation, cost, and inventory decisions, weighing trade-offs to deliver optimal business and customer outcomes.
• Identify and lead new initiatives to enhance material availability, process visibility, and customer responsiveness, challenge legacy practices and drive change across all organizational levels.
• Lead the creation and maintenance of accurate part tracking in executive dashboards and visual management systems; ensure real-time updates are provided for critical customer requirements.
• Maintain a holistic business perspective to identify systemic delivery risks; take ownership of cross-functional resolution efforts with a focus on root cause and long-term improvement.
• Apply expert judgment in evaluating obsolescence and part supersession scenarios; proactively identify and recommend viable alternates when prime parts are unavailable to avoid delays.
• Exercise autonomy in driving internal execution across sourcing, logistics, receiving, warehouse, and shipping functions, ensuring accountability and responsiveness in support of complex customer needs.

Basic Qualifications :

Desired Characteristics :

About Us :

Aero Alliance is a Joint Venture that serves three segments of customers its two parent companies, Baker Hughes and GE Vernova, as well as the Authorized Service Providers (ASP) network. At Aero Alliance, our purpose is to deliver improved product, repair & execution strategy & fulfillment with best-in-class quality, speed and cost for the JV Partners & ASPs.

Our people are the trusted experts, relied on to solve challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.