Retail Field Quality Coordinator

Retail Field Quality

The Retail Field Quality role owns the process of ensuring quality and inventory standards of deliveries of product to independent customer's retail locations are met. The Retail Field Quality role maintains relationships with our independent customer base within an assigned region and delivers customer insights back to internal business partners to enhance product delivery, reduction in shrink, and make recommendations to enhance store and warehouse environments. The Retail Field Quality role will partner across Supply Chain, Transportation, Procurement, Commercial, ICQA, and independent customers to recommend and implement improvements around retail quality to drive long-term enhancements and efficiencies for the organization and drive customer satisfaction. The Retail Field Quality role will also prepare and provide analysis of delivery and quality issues and trends to relevant internal and external business partners and provide recommendations to remedy issues and make enhancements to mitigate future issues.

Conduct targeted store visits, accompany deliveries, and perform pallet quality and item-level audits using internal tools.

Analyze and fix problems by collaborating with stakeholders (customers, Sales, Customer Service, Transportation, etc.), and assess reports (e.g. credit, shrink) to determine visit frequency and recommended actions.

Receive, review, document and reconcile customer-identified delivery and product issues via communication with internal or external teams.

Generate detailed site visit reports with photographic evidence; present findings and solutions as needed. Identify root causes and recommend corrective actions; update or establish SOPs and Best Business Practices.

Travel Required : Yes

Store : Office Temperature (65F to 75F)

Strong leadership and project management skills. Decision-making, coaching and influencing, and team building skills.

Demonstrated proficiency in Excel; experience with inventory management or warehousing systems and software preferred.

You may be required to stand, walk, bend, reach, pull, stoop, grip, carry, and lift objects from 20lbs to 60 lbs.

5-7 : Minimum of 5 years of applicable experience

High School Diploma - General Studies

1st Shift (United States of America)

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities. Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.