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Assistant In-Room Dining Manager

Assistant In-Room Dining Manager

Arva at Aman New York by F&B 575New York, NY, US
6 days ago
Job type
  • Full-time
Job description

The In-Room Dining Assistant Manager for F&B 575 at Aman New York will support the efficient and smooth operation of our in-room dining operation. They will assist in leading the team hands on, ensuring exceptional guest service, and maintaining high-quality standards.

KEY RESPONSIBILITIES

  • Assist in managing all aspects of the in-room dining service, including order taking, food preparation, delivery, and guest satisfaction, within all the areas that in-room dining service is responsible for, including and not limited to guest’s hotel suites, spa, residences, and others.
  • Collaborate with the In-Room Dining Manager to develop and implement strategies for improving service quality and efficiency.
  • Train, mentor, and supervise in-room dining staff, ensuring they adhere to service standards, policies, and procedures.
  • Ensure timely and accurate order delivery, maintaining strong communication with the kitchen and other relevant departments.
  • Handle guest inquiries, complaints, and special requests promptly and professionally.
  • Monitor and control inventory, ensuring adequate stock levels while minimizing waste and spoilage.
  • Collaborate with other departments to ensure a seamless guest experience, including coordination with housekeeping, front desk, and kitchen employees.
  • Coordinate and lead to perfect execution and delivery of room amenities between all departments involved, keep accurate track of all requests in line with company standards and guests’ requests.
  • Ensure that the colleague dining room is kept clean and organized at all times throughout the shifts.
  • Assist in managing all aspects of compliance with DOH requirements of the in-room dining department.
  • Assist in conducting regular performance evaluations for in-room dining team members.
  • Stay updated on industry trends and recommend innovative ideas to enhance the in-room dining service.
  • Conduct daily pre-shift communication meetings.
  • Generate a positive and encouraging atmosphere while maintaining a great sense of accountability.
  • All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS

  • Previous experience in a supervisory or assistant managerial role in the food and beverage industry, preferably in room service, in-room dining or private dining.
  • Strong knowledge of food and beverage operations, including order taking, food preparation, and delivery procedures.
  • Flexible schedule, including the ability to work evenings, weekends, and holidays as required.
  • Excellent communication and interpersonal skills with the ability to interact effectively with guests, team members, and other departments.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work under pressure and handle challenging situations with composure.
  • Proficiency in using computer systems and relevant software, Micros and Digivalet, is highly desired.
  • Ability to maintain a clean and professional appearance as per company policies.
  • Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending and lifting will be required.
  • Sensitive to cultural nuances.
  • Excellent communication skills, both written and verbal on English. Multi-lingual is a plus.
  • Very high attention to detail.
  • Be a self-motivator and motivator of others.
  • Ability to work together with other colleagues.
  • TIPS and ServSafe Certified.
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