Senior Manager – Software & Firmware Quality

Overview

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You will be leading a global team focused on New Product Introduction and Continuation Projects focused on Rockwell Automation\'s Software and Firmware Quality. You will develop comprehensive quality strategies and roadmaps, working with engineering, anomaly management and continuous improvement. You will work hybrid from either Milwaukee, WI or Mayfield Heights, OH. You will report to the Director of Quality.

Responsibilities

Your Responsibilities :

• Drive shift‑left practices and partner with Product, Engineering, Security, and Manufacturing to embed quality, safety, and security early in the lifecycle (requirements, design, verification) to gain alignment and support for quality initiatives
• Own quality KPIs (defect escape rate, anomaly backlog, MTTR, release quality, technical debt metrics) and drive continuous improvement toward targets.
• Establish and scale repeatable release governance, release categorization (patch, hotfix, minor / major), and triage processes to reduce risk and improve deployment predictability.
• Implement and operationalize tooling, dashboards, and data pipelines (e.g., Power BI, Jira, test automation frameworks) to provide real‑time visibility and predictive signals for quality issues.
• Convert VOC and stakeholder feedback into prioritized COE initiatives, playbooks, and process standards adopted across business units.
• Represent Product Quality in executive forums and communicate program status, risks, and outcomes to senior leadership
• Champion customer advocacy by enhancing product and process robustness and Sponsor major cross‑BU initiatives and act as the primary quality escalation path for high‑impact customer issues.
• Establish and maintain quality metrics and dashboards for leadership visibility
• Standardize development processes to elevate software quality
• Coach teams in structured problem-solving and performance optimization
• Lead resolution of complex quality issues with urgency and precision
• Promote continuous improvement in product design, validation, and delivery

Essentials

Preferred

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What We Offer

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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