Retail Assistant Store Manager

Primary Responsibilities

:

Sales and Service Excellence:

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure the execution of Office Depot selling techniques and sales training across the store.
• Foster a sales-focused environment through assisting with the training and development of associates.
• Act as a role model for delivering exceptional customer service and product expertise.

Operational Efficiency:

• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Leadership and Team Development:

• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
• Other responsibilities as deemed necessary

External Key Carrier Responsibilities:

• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• As a leader in the store, ensure regular loss prevention compliance.
• Fulfill responsibilities associated with External Key Carrier designation

Education & Experience:

• High school diploma or equivalent required; Bachelor’s preferred in Business, Marketing, Retail, or related field preferred
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred
• Basic computer skills; able to use job-related technology and systems

Skills & Competencies

• Advanced selling skills and strong customer focus
• Proven leadership: able to lead, coach, motivate, and manage conflict
• Strong problem-solving, time management, and ability to plan, prioritize, and execute
• Excellent verbal and written communication; effective collaborator and team player
• Demonstrates business acumen, accountability, and drive for results; makes sound decisions
• Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!