B2B Champion Job
Description
Position Summary
Upholds the Core Values as determined by the management
team. Primary responsibility for all positions with ACE Hardware Titusville is
to Amaze Every Customer Every Time. The primary responsibility of the Business
to Business (B2B) Champion is building, growing, and maintaining positive
relationships with existing and new business customers to increase sales.
The person in this role is the trusted hardware consultant
and advisor for local business customers to ensure they have the supplies they
need to keep their business running. This is a fast-paced active environment
which will require focus, flexibility, and time management skills.
In addition to being the main point of contact for business
customers, this person is tasked with building B2B into the culture of the
store. This entails building excitement and awareness with the staff, ensuring
everyone is trained and understands their role in B2B and keeping B2B top of
mind day to day by sharing success stories and celebrating wins.
Essential Duties and Responsibilities
Create and manage a process of capturing leads inside the
store and converting them to business accounts.
Generate new leads and build relationships, connecting over
the phone or through personal visits and in-store workshops and events.
Reach out to customers over the phone and visit and follow
up as needed.
Research current and potential customers to understand their
business and educate them on the value of working with Ace Hardware Titusville.
Conduct sales calls (over the phone and/or in person) with
current customers, prospect with new customers and follow up on opportunities
in a timely manner.
Maintains sales & gross margin and is responsible to
maintain discounts and review in accordance with the store business discount
policy.
Validate inventory levels to meet expectations set with
business customers.
Manage the sourcing of products for special orders via
vendors, internet research, etc. Determine if the demand warrants adding to the
store inventory mix.
Ensure orders are received, maintained in the designated
area and customers are notified for pickup/delivery.
Educate store staff and help them understand their role in
B2B. Work with the store manager to train, motivate, and coach store staff.
Use huddles, communication boards, and store meetings as the
means to communicate the store’s performance, and educate, engage, and motivate
the team.
Provide direct support to B2B Sales Representative (outside
sales).
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
Business to Business Champion • Titusville, FL, US
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