Journeyperson

General Description :

Under the direction of an assigned Facilities Services Group (FSG) Supervisor, this position is responsible for completing routine service maintenance and the repair, replacement, or installation of HVAC equipment for an assigned customer or customer groups on time and within budget.

Essential / Typical Duties :

• Schedule routine maintenance for assigned customer(s) in accordance with ACCO's approved internal procedures.
• Complete routine and dispatched assignments in a timely, efficient manner each maintenance period or within promised timeframes, and maintain contact with office dispatch before, during, and prior to close of ACCO standard dispatch hours.
• Purchase or order required material and equipment required for routine maintenance or requested repairs.
• Fully prepare mechanic work orders / authorizations and follow approved procedures for documenting work performed, related tool purchases, customer work approval, and any other relevant information.
• Escalate customer service issues that extend beyond authority or assistance to assigned Supervisor or customer's assigned Service Sales personnel.
• Display proper service appearance and deportment while on customer premises, and utilize ACCO property (e.g., service truck, cell phone, and / or laptop) appropriately.
• Other duties as assigned by the Supervisor and / or General Service Manager.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.) :

Competencies Areas Needed :

Physical Requirements :

(The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Wages :

This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.

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