Receptionist

Federated/Fisher Auto Parts, Home of the Parts Professionals!

Providing world class customer service and reliable auto parts and accessories for over 95 years! Fisher Auto Parts’ employees are one of the key ingredients to our success – past, present and future. Fisher has many different career and employment opportunities, as well as benefits to offer new and current employees!

Provide high-level administrative support by performing clerical functions such as greeting/directing visitors, answering telephone, distributing mail/faxes/copies, and handling information requests.

SUPERVISION:
Incumbent reports directly to the Bills Payable Manager, and does not supervise other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate telephone system to answer, screen and forward calls, provide information, and take messages;
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations;
• Collect, sort, distribute and prepare mail, messages, and courier deliveries;
• Transmit information or documents to customers, vendors, and/or company locations using computer, mail, or facsimile machine;
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided;
• Receive, place, and log special orders for parts and/or materials from stores;
• Receive and date stamp customer payments, and organize/maintain other customer related documents;
• Perform special projects and other duties as assigned from multiple departments.

CONDITIONS OF EMPLOYMENT:

• Six months to one year of related experience preferred;
• High school diploma or GED equivalent preferred;
• Satisfactorily pass a pre-employment drug test;
• Satisfactory Motor Vehicle Report must be obtained by applicant and submitted for approval prior to hire date. Satisfactory driving record must be maintained.

REQUIREMENTS OF WORK:

• A professional, friendly working attitude;
• Ability to perform work accurately, efficiently, and thoroughly with patience;
• Ability to be detail oriented, organized, and pay close attention to the details of a project or task;
• Ability to demonstrate conduct conforming to a set of values and accepted standards including but not limited to confidentiality, truthfulness, credibility, reliability, and dependability;
• Ability to effectively organize the work of oneself;
• Ability to perform a task with little or minimal supervision after assignment is given;
• Ability to communicate clearly and concisely in writing and orally in English and have strong language skills (grammar, spelling, etc.);
• Ability to show consideration for and maintain good relations with others;
• Ability to utilize the available time to organize and complete work within given deadlines;
• Ability to take care of the customers’ needs (internal and external) while following company procedures;
• Ability to complete assigned tasks under stressful situations;
• Serve as back up and cross train for all Receptionist duties;
• Regular and consistent attendance.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Able to lift up to 50 lbs. unassisted or greater than 50 lbs. with assistance;
• Able to drive a vehicle;
• Work environment involves minimal exposure to physical risks, such as proximity to office equipment and household type chemicals;
• Able to properly utilize office equipment such as computer, phone, fax, copier, scanner, etc.;
• Frequently required to sit for long periods of time;
• Occasionally walk, stand, reach, lift, carry, bend, kneel, push, pull, crouch, squat, bend, twist, and stoop;
• Also required to climb, balance, talk, speak, and hear;
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus;
• Must have considerable mobility;
• Must be able to read and speak English sufficiently to converse with general public, to respond to others, and to make entries on reports, logs, and records;
• Follow all company policies/rules including safe driving policies and procedures and report any and all accidents / injuries immediately to management.