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Mighty Taco
Assistant ManagerMighty Taco • East Aurora, NY
Assistant Manager

Assistant Manager

Mighty Taco • East Aurora, NY
30+ days ago
Job type
  • Full-time
Job description

Founded in 1973, Mighty Taco operates 19 locations across Western New York, serving fast, fresh “Buf-Mex” food with a loyal following known as “Mighty Nation.”


We are seeking a motivated and results-driven Assistant Manager to support the General Manager in delivering exceptional operational performance and outstanding customer experiences. This role plays a key part in achieving both financial and service goals while ensuring full compliance with company policies, procedures, and safety standards.


Key Responsibilities


Customer Experience & Operations

  • Lead, coach, and support Shift Managers and Team Members to deliver 100% customer satisfaction—our top priority.
  • Resolve customer concerns promptly and professionally across all channels (in-person, phone, and online).
  • Ensure consistent execution of company standards in:
  • Food & beverage cost control
  • Quality and food safety
  • Customer service
  • Cleanliness and sanitation
  • Cash handling and controls
  • Labor management


Team Leadership & Development

  • Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
  • Foster a positive work environment that promotes strong morale and employee engagement.
  • Address and resolve employee concerns fairly and efficiently.
  • Ensure proper staffing levels based on business needs, including shift adjustments when necessary.
  • Maintain accurate attendance and performance records.


Scheduling & Labor Management

  • Create weekly schedules in compliance with company policies and labor laws.
  • Monitor labor costs and adjust staffing to align with business volume.
  • Ensure compliance with regulations (overtime, breaks, minor labor laws).


Inventory & Cost Control

  • Maintain optimal inventory levels to prevent shortages.
  • Complete daily, weekly, and periodic inventory counts accurately.
  • Generate purchase orders and manage stock transfers and deliveries.
  • Monitor and reduce waste, theft, and overuse of supplies.


Cash Management & Reporting

  • Enforce all cash handling procedures, including:
  • Cash drawer counts (start/end of shift)
  • Routine cash drops and deposits
  • Maintaining sufficient change levels
  • Accurate cash variance tracking
  • Complete and maintain required reports, including:
  • Payroll and labor reports
  • Cost variance reports
  • Incident and safety reports
  • Operational and hourly performance reports


Safety, Compliance & Facilities

  • Ensure compliance with all health, safety, and sanitation standards.
  • Conduct hourly quality and temperature checks; take corrective action as needed.
  • Maintain a safe environment for both customers and staff.
  • Ensure all equipment and facilities are functioning properly; coordinate maintenance and service requests.


Communication & Leadership

  • Communicate clearly and consistently with the General Manager and leadership team regarding:
  • Customer feedback and complaints
  • Food safety or quality issues
  • Employee performance and conduct
  • Operational concerns and compliance matters
  • Lead by example through active floor management and prioritization:
  1. Customer Service
  2. Cleanliness (Customer Areas)
  3. Cleanliness (Visible Areas)
  4. Restocking & Preparation
  5. General Cleaning


Why Join Us?

  • Growth and advancement opportunities
  • Hands-on leadership experience
  • Dynamic, team-oriented environment


1+ year of management experience in a Quick Service Restaurant (QSR) or casual dining environment (or equivalent supervisory experience) * High school diploma or equivalent * ServSafe certification (preferred) * Strong leadership, communication, and organizational skills * Ability to multitask and thrive in a fast-paced environment * Minimum 40-hour work week, including nights, weekends, and holidays * Reliable transportation and phone access * Willingness to work at different locations as needed * Ability to pass company management assessment
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Assistant Manager • East Aurora, NY

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