Operations Manager Job Summary
The Operations Manager is responsible for the daily execution and performance management of the Documents and Insurance Verification. This role ensures accurate timely and compliant processing of loan documentation collateral records and insurance verification activities.
Operations Manager handles more advanced cross-departmental processes. The Operations Manager drives workflow efficiency monitors key performance indicators and manages team performance to support cross-departmental processes and collateral integrity.
Daily Department Leadership
Supervise team leads and supporting staff for assigned departments (Documents Insurance Titles Front Desk). Manage workload staffing and ensure daily processing targets and service levels are met. Address and resolve operational escalations and drive continuous improvement.
Document & Collateral Processing
Oversee accurate timely and compliant processing of loan documentation collateral records and insurance verification activities. This includes managing inbound/outbound documents contract storage (including eOriginal pledges/transfers) tracking outstanding titles for indirect/direct spaces ensuring timely lien perfection and managing insurance coverage verification.
Compliance & Reporting
Monitor compliance with company policy track and report operational Key Performance Indicators (KPIs) to the Senior Operations Manager weekly/monthly create/implement Standard Operating Procedures (SOPs) and support audit preparation (including Custodian Audits).
Process Improvement
Identify process inefficiencies and implement workflow improvements across all managed functions (Documents Insurance Verification Titles). Includes managing DocuSign templates PostGrid integrations and handling file uploads for various initiatives.
Team Development & Accountability
Conduct performance reviews coaching assist with training/onboarding establish clear performance expectations and cross-train staff to reduce workflow dependencies.
Escalation Handling
Handle escalated issues pertaining to documentation insurance coverage gaps Dealer Recourse or DMV issues. Escalation point for multiple departments.
Required Experience:
Manager
Operations Manager • West Valley, Washington, USA
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