Access Supervisor - Behavioral Health

Join Our Mission to Transform Lives!

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

• Sign on bonus available:

  Bachelor eligible candidates $4,000

  Master eligible candidates $5,000

In this role, you will oversee daily operations of the Access Center to provide comprehensive diagnosis behavioral health assessments and medically necessary service needs of clients presenting to the Northern IL Region. Provide and monitor continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of treatment services to clients and their families, as well as facility the issues of recovery into their daily living situations. Ensure access to care is streamlined across locations.

Qualifications

• Master’s Degree in Psychology, Social Work, or other behavioral health related field
• Licensed in Illinois as a minimum LSW/LPC/AMFT, LCSW/LCPC preferred
• Must qualify at a minimum as a QMHP per Illinois Department of Health Rule 132, LPHA preferred
• Proven experience in behavioral health, social service, or related field
• Demonstrated clinical competency in client assessment
• Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
• Self-starter with ability to work independently.
• Ability to work within a team
• Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services
• Excellent customer service and conflict resolution skills
• Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally
• Proficient skills with EHR / EMR / CRM software, Microsoft Office Suite required
• Organizational and time management skills with the ability to meet multiple deadlines
• Ability to travel to designated Rosecrance locations for monthly staff check in
• Valid driver’s license and the ability to meet agency insurance requirements
• Belief in the mission and vision of Rosecrance

Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs including an on-call rotation.
• Oversee the daily operations of access services to provide comprehensive diagnostic assessment, and medically necessary service needs of clients through
• Develop, mentor, coach and supervise a team of Behavioral Health Access Counselors providing orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required
• On-going communication with Directors/Administrators regarding procedure compliance and drift management. Participation in Finance meetings an on-going communication with members of variety of teams.
• Supervise and review all inquiry, assessments, and admission activities.
• Sign off on all behavioral health assessments.
• Travel to designated Rosecrance locations monthly for staff check in
• Track and measure team KPIs
• Provide daily direction, guidance, and communication to frontline team members
• Maintain and protect client confidentiality in accordance with all relevant regulations; maintain confidentiality related to information being processed, stored, or accessed
• Monitor team’s continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Serve as a role model to others and demonstrate excellent company stewardship.

Schedule

• Hours: Monday - Friday 8:30am-5:00pm
• Shift: 1st shift

Work Location

Rosecrance Ware Center– Rockford, IL.

• Work Mode: Onsite

Compensation & Rewards

• Base Pay: Starting at $67,448.00 year (pay is based on education, experience, and credentials)

• Plus eligibility for the operational leadership incentive of up to 10% of salary based on metrics/KPI achievement.

• Professional Certification (e.g., CADC, CRSS, CPS): $1,500 annually
• Clinical Licensure (e.g., LPC/LSW/LMSW, LCPC/LCSW/LMHC): $1,800 – $5,000 annually

• Sign on bonus available:

  Bachelor eligible candidates $4,000

  Master eligible candidates $5,000

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.