Medical Assistant II - Neurology

Healthcare Assistant Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Shift M-F 8:30 am 5:00pm

Job Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Assisting preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Basic Life Support [BLS Certification] - Various Issuers preferred

Certified Medical Assistant [National Certification] - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

Strong interpersonal and communication skills are essential for success in this position.

Ability to prioritize tasks in complex and busy environments.

Accuracy and attention to detail.

Comply with all local, state, and federal privacy and confidentiality rules and regulations.

Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.

Comprehensive knowledge of medical terminology, procedures, and protocols.

Proficiency in electronic health record (EHR) systems and medical office software.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Managing one's own time and the time of others.

Participates in prescription management tasks, including pending new prescriptions and renewals requiring LIP approval, prior authorizations, and medication reconciliation.

Following approved clinical practice guidelines (CPGs) and workflows, appropriate orders are sent for radiology, laboratory testing, and other care needs requiring LIP authorization.

Performs a variety of tasks, including those that may be facilitated by administrative staff, that affect the overall operations of the unit. These include flow, room stocking, scheduling tasks, and all other duties as assigned.

Schedule and register patients for appointments/procedures, confirm appointments/procedures and prepare for patient visits by providing patients with all necessary information and completing all necessary tasks.

Receive patients at arrival, verify and obtain all necessary information, and ensure forms are completed.

Ensure all billing/fiscal information is completed and submitted after the visit, including collecting and daily reconciling any co-payments.

Assist with special projects as directed.

Assist with training and orienting staff as needed.

Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Answer and transfer telephone calls.

Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.

Other duties as assigned.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

Work Location: 1153 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.