Massage Therapist

Job Title

Massage Therapist

Company

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

Overview

The Massage Therapist is a key ambassador of the spa experience, delivering exceptional, customized massages and body treatments while embodying the highest standards of professionalism, service, and guest care. This role supports the spa's vision of providing a serene, results-driven, and personalized wellness journey for every guest.

Compensation: $50 to $70 per hour ($20/hour + treatment and retail commission)

Responsibilities

• Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards.
• Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results.
• Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction.
• Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits.
• Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property.
• Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas.
• Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment.
• Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures.
• Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow.
• Support colleagues when needed, fostering a positive, professional, and respectful team environment.
• Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance.
• Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue.
• Maintain comprehensive knowledge of skincare, body care, and aromatherapy products used in treatments.

Qualifications

• Valid California or San Francisco massage therapy license and compliance with all regulatory requirements.
• Minimum of 12 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred.
• Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus.
• Exceptional communication, professionalism, and guest-service skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Impeccable grooming and elegant presentation.
• Calm, centered demeanor and genuine passion for wellness.
• Discretion, emotional intelligence, and the ability to read guest cues.
• Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards.