Under general supervision, performs a variety of back-office functions necessary to support the branch system and other departments within the organization. Functions include general accounting and reconciliation, signature verification, research, file maintenance and verification, certifications, and operational compliance. Interface with internal and external customers as well as outside agencies or organizations.
Key Responsibilities:
Additional Responsibilities:
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone. Troubleshoot, research, resolve, customer concerns and provide error resolution as needed. Open and maintain retirement accounts and processes Retirement transactions as required. Adhere to bank policies and support Management decisions and goals in a positive, professional manner. Complete required training and accountable for compliance with all Federal and State laws related to position. Good working knowledge of all central operations functions, products, procedures, and compliance. Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team. Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely. Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention, and problem-solving skills. Strong analytical ability with active listening skills. Ability to work accurately with close attention to detail. Ability to maintain confidentiality of sensitive information. Willingness to adapt to changing business needs and deadlines. Exhibit a professional, businesslike appearance and demeanor.
Operations Analyst • Los Angeles, CA, United States
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