Medical Office Specialist - St. Mary's Family Care of Enid Clinic - FT Day Shift

Medical Office Specialist

St. Mary's Physician Associates is a multi-specialty group of employed physicians and midlevel providers that serve a ten-county area in NW Oklahoma. It is located in Enid, Oklahoma which is the county seat for Garfield County. The group has satellite clinics in Hennessey, Fairview, Okeene, Woodward, and Ponca City. St. Mary's Physician Associates is affiliated with St. Mary's Regional Medical Center, a 229-bed facility. The Hospital has been recognized as an "A" rated facility by the Leapfrog Group, has obtained The Joint Commission Advanced Primary Stroke Center certification and the first hospital in Oklahoma to obtain Advanced Total Joint Replacement certification. The Hospital has also received awards for the Top 100 Safe Care Hospitals in the US, Award of Excellence by Health Grades for their Total Joint Replacement Program, received a Women's Choice Award for America's Best Hospitals for Obstetrics, Patient Safety and Emergency Care, they were named as a Top Workplace in Oklahoma, and many other prestigious awards. None of those would be possible without the performance of an outstanding Medical Staff and St. Mary's Physician Associates is the foundation of their strength.

Position Summary: The Medical Office Specialist is responsible for front desk coverage for the medical practice which includes registration, check-in, collecting co-pays, scheduling appointments, billing patients, and scanning records into EMR, reports, and correspondence. Possesses medical terminology knowledge, organization and communication skills, ability to adapt to flexible work schedules and frequent interruptions, and professional appearance, all while maintaining a calm disposition, problem solving, and decision-making skills. Reliable, tactful, honest and discreet in maintaining confidentiality at all times. Must be able to carry out specific assignments to successful conclusion.

Job Functions: Fulfills patient care responsibilities as assigned which may include checking schedules and organizing patient flow; relaying instructions to patients/families; answering calls and providing pertinent information. Fulfills clerical responsibilities as assigned which may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate. Fulfills organizational responsibilities as assigned, which may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly; schedules patients for procedures; and Insurance forms for doctors. Compiles end of day deposits and end of day reports. Follow written policies. Books, coordinates and reschedules patients appointments; relays necessary messages to staff; greets and registers patients in a prompt, pleasant, and helpful manner; provides necessary instructions/directions. Informs appropriate department/person of patient's arrival; verifies necessary information and records in the medical record; uses computer system to generate information necessary for billing; and, updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed; answers telephone, screen calls, takes messages, and provides information; answers questions regarding patient appointments; assembles new patients' charts for next day visit; updates profile on all patients; fulfills organizational responsibilities as assigned which may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly; maintains schedule; performs appointment follow ups; acts as receptionist as necessary; and travels between facilities as requested Performs other duties such as answers phone calls and routes to appropriate party. Always informs patients they are going to go to voicemail. Take accurate, complete written messages as required.

Qualifications Requirements: Knowledge: Minimum of one year of medical experience preferred. Job requires being reliable, responsible, dependable, and fulfilling obligations. Job requires being careful about detail and thorough in completing work tasks. Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology. Knowledge of electronic equipment, computer hardware and software, including applications and programming. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Education: High school graduate or equivalent. Completed a Medical Office Assistant/Specialist program or Medical Assistant program preferred. Travel Requirements: 0-10%

About Universal Health Services (UHS), Inc. One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

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