Unit Clerk / Care Partner - ICU/CCU - Full Time

Unit Clerk/Care Partner ICU/CCU Full Time

Support exceptional patient careat the bedside and behind the scenes.

Make a meaningful impact by combining compassionate, hands-on patient care with essential unit coordination. As a unit clerk/care partner, you'll be an integral member of the healthcare team, ensuring patients receive outstanding care while helping the nursing unit run efficiently.

Earn up to $5,000.00 in sign-on bonus

Guthrie is a not-for-profit, integrated healthcare system serving patients throughout the twin tiers of New York and Northern Pennsylvania. Our caregivers are committed to delivering high-quality, patient-centered care while fostering a collaborative culture focused on compassion, innovation, and professional growth.

The unit clerk/care partner is a dual-role position that provides both direct patient care and administrative support for assigned nursing units. Working under the direction of an RN or LPN, you'll assist patients with daily care needs while serving as the communication hub for the unit by managing clerical functions, coordinating information, and supporting the healthcare team.

Schedule details:

• Full time
• Day shift 7AM to 7PM
• Rotating schedule
• Weekend and holiday rotation may be required
• Hours vary by assigned department

Key benefits & perks:

• Competitive compensation
• Comprehensive medical, dental, and vision coverage starting 1st of the month after start day
• 403(b) retirement savings plan with employer contribution
• Paid time off (PTO) - immediate accrual
• Tuition reimbursement and continuing education opportunities
• Employee wellness programs
• Career advancement within an integrated healthcare system
• Collaborative and supportive work environment

Recognition/awards:

• Forbes best employers for healthcare professionals 2025
• Forbes best employers for women 2024, 2025
• Newsweek: America's greatest workplaces 2025
• Becker's best places to work 2024, 2025
• America's best-in-state employers (Pennsylvania) 2024, 2025

Responsibilities:

• Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
• Lifting, turning, and positioning patients utilizing safe patient handling equipment (> 35 pounds), as appropriate.
• Observing confused and difficult patients.
• AM/PM hygiene care.
• Toileting, shaving, washing, brushing hair, dental and mouth care.
• Feeding.
• Assisting with range of motion exercises.
• Mobilizing patients - transfers and ambulation, utilizing safe patient handling equipment (> 35 pounds), as appropriate and following the mobility protocol.
• Exercise protocols.
• Discontinuing foley catheter.
• Simple dressing changes.
• Incentive spirometry supervision.
• Surgical preps.
• Postmortem care.
• Administers cleansing enemas.
• Removal of peripheral IV catheters.
• Apply external catheter or incontinence device.
• Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned.
• Performs and records accurately:
• Temperature, pulse, respirations, blood pressure, heights and weights.
• I & O.
• Records bowel movements.
• ADLs and activities.
• Performs and records the following specimen collection:
• Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique.
• Completes EKGs.
• Glucose monitoring in non-critical care areas.
• Conducts bladder scanning.
• Basic ostomy care.
• Transports patients as needed.
• Serves, sets up and retrieves trays.
• Distributes water pitchers as appropriate.
• Orders and distributes nourishment.
• Transports equipment.
• Transports blood products to and from the patient care area.
• Participates in patient safety/patient satisfaction.
• Answers call bells.
• Participates in patient rounding.
• Reports any signs of abuse to the nursing staff.
• Recognizes, troubleshoots and initiates corrective action needed on equipment.
• Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe).
• Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged.
• Assures proper storage of equipment.
• Recognizes emergency situations and initiates plan of action.
• Notifies RN/LPN of any changes seen in patient's condition.
• Complies with policies and procedures of the hospital/nursing department.
• Supports the philosophy of the hospital and department of nursing.
• Maintains CPR certification and practice.
• Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources.
• Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills.
• Ability to communicate using telephones, computer systems.
• Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion.
• Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications.
• ICU and IMC unit clerk/care partners will be responsible for obtaining quality blood samples using a variety of phlebotomy methods (venous and capillary) using standard safety equipment from all age groups with strict adherence to regulatory requirements and collection procedures. Additional phlebotomy responsibilities include accurate patient identification, quality specimen labeling, and handling.

Qualifications:

Education:

• High school diploma or GED required

Experience:

• No experience required
• Previous healthcare, clerical, customer service, or administrative experience preferred

Skills:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced healthcare environment
• Basic computer and telephone proficiency
• Strong attention to detail and documentation skills
• Ability to work collaboratively within an interdisciplinary team
• Compassionate, patient-focused approach to care

Compensation:

Compensation is based on experience and applicable organizational pay practices.

Additional notes:

• Provides direct care to patients of all ages.
• CPR certification required or obtained in accordance with organizational policy.
• Frequent standing, walking, bending, lifting, pushing, and pulling throughout the workday.
• Ability to lift up to 50 pounds and assist with moving patients over 100 pounds using safe patient handling equipment.
• Regular exposure to blood, body fluids, communicable diseases, and other healthcare-related hazards.
• ICU and IMC assignments require competency in phlebotomy.
• Must comply with all hospital policies, infection prevention standards, patient safety guidelines, and quality improvement initiatives.
• Other duties may be assigned based on departmental needs.