Escrow Branch Manager (San Mateo,CA)

Escrow Branch Manager Residential Specialist

Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer.

WFG enjoys a Financial Stability Rating of A' (A prime) as assigned by Demotech, Inc. Built around the directive to "communicate, collaborate, coexist," WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates. For more information, please visit

Job Purpose: An Escrow Officer/Branch Manager is responsible for providing superior escrow services while maximizing profitability. This is achieved by utilizing technology, communication and collaboration skills in an effort to co-exist with clients, consumers and WFG personnel in a manner compliant with WFG Policies and Procedures, state and other laws.

Essential Job Functions:

• Develop a profitable escrow desk.
• Prepares or secures deeds or other documents related to Escrow.
• Disburses funds as authorized by the Escrow instructions, including charges for title insurance, recording fees, real estate commissions, and loan payoffs.
• Prepares final statements for the involved parties.
• Secures releases of all contingencies or other conditions as imposed on any particular Escrow.
• Engage in WFG company culture that emphasizes employee engagement, our 4 Cs, quality of work and high performance.
• Serve as a central point of communication between involved parties.
• Engage in ongoing personal improvement, self-marketing, and tracking of industry trends.
• Cooperate in monthly review of Trial Balance/Un-cashed checks reports and ensure items are cleared regularly.
• Knowledge of WFG products, services and company policies and procedures.
• Maintain transparent communication with Escrow Manager.
• Interact with clients, real estate agents/brokers, attorneys, consumers, lenders and any other parties involved in transactions.
• Complete real estate escrow transactions by determining requirements; clearing title; assembling, preparing and reviewing closing documents; disbursing funds.
• Determine escrow requirements by studying and clarifying buyer, seller, and lender instructions.
• Obtain clear title by ordering title reports; resolving title defects; satisfying existing liens and encumbrances against property or principals.
• Preparing transaction documents by completing forms and statements; collecting and reviewing existing documents.
• Completing calculations by prorating taxes and interest- purchase transactions only.
• Completing closing transaction documents by assembling documents; reviewing papers with parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy; obtaining signatures.
• Complete closing by recording and filing documents; preparing and distributing final closing statements and title; prepare HUD by utilizing lender instructions.
• Close escrow accounts by balancing and dispersing funds.
• Comply with regulatory requirements by adhering and enforcing adherence to requirements.
• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Escalate complaints appropriately and maintain records per policies and procedures.
• Train, mentor and cultivate co-workers to improve the overall work experience at WFG.
• Maintain a positive attitude.
• Comply with applicable State licensing requirements and WFG Scholar trainings.

Knowledge, Skills and Abilities:

• Thorough understanding of escrow law, local city and state requirements.
• Thorough understanding of RESPA, TILA, Dodd-Frank and CFPB rules.
• Thorough understanding and adoption of ALTA Best Practices.
• Ability to work with mathematical concepts (fractions, percentages, ratios and proration's).
• Strong customer service skills; demonstrate excellent comprehension and organizational skills.
• Ability to manage multiple actions as once; flexibility to reprioritize quickly.
• Possess leadership qualities; understand the importance of setting a good example of uncompromising dedication to accomplish the company's vision and goals.
• Desire to engage in personal growth development.
• Strong ability to present information and respond to questions from personnel, clients and consumers.
• Act as an innovator by generating ideas to encourage collaboration, critical thinking and engagement, as well as solving practical problems.

Basic Qualifications:

• High school diploma or general education degree (GED).
• Ability to read, write and interpret in English.
• Familiarity with Microsoft Office Suite and escrow production software e.g. ResWare, RamQuest, AtClose, IClosings and/or others.
• Possess five years related experience and/or training.

Preferred Qualifications:

• College degree in business or finance preferred.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.

Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work: Days and hours of full time position are Monday through Friday, 8:00 a.m. to 5:00 p.m. Part-time positions may be considered.

Travel: No travel is expected for this position.