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Professional Services Operations AnalystPhenom People • New York, NY, United States
Professional Services Operations Analyst

Professional Services Operations Analyst

Phenom People • New York, NY, United States
2 days ago
Salary
$72,400.00 yearly
Job type
  • Full-time
Job description

Business Operations Analyst

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Business Operations Analyst position is on Adobe Workfront's Professional Services Operations Team. In this role, you will enable our consulting team with the tools, resources, reports, operational processes, data and analysis to do their best work.

What you'll Do

  • Own all data, metrics, reports, dashboards for the Adobe Workfront Professional Services team
  • Accurately forecast professional services revenue and assist in monthly revenue recognition via close partnership with the finance team
  • Calculate and analyze core metrics (utilization, forecast accuracy, CSAT, capacity, margin, backlog, etc.)
  • Build and maintain reports in Workfront, Salesforce, PowerBi, and Excel
  • Dive deep into data to identify improvement areas to drive performance and company growth
  • Administer periodic surveys to assess customer satisfaction of delivered services
  • Manage operational process improvement and integration projects
  • Facilitate relationships across various roles, teams and departments to accomplish Adobe Workfront's strategic goals

What you need to succeed

  • 2+ years operations/analytics experience
  • Experience working in professional services
  • Experience forecasting revenue
  • Bachelor's degree or equivalent experience in computer science, business, or related field
  • Excellent organizational, project management, time management, communication, analytical and problem solving skills.
  • High attention to detail and follow through
  • Proven ability to manage through change, adapt and thrive under disruptive circumstances
  • Ability to quickly learn new software and distinctly explain business concepts
  • Ability to build and maintain positive relationships with a diverse set of internal constituencies including senior level executives, technical, finance, legal, sales and marketing

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,400 -- $153,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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Professional Services Operations Analyst • New York, NY, United States

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