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Chick-fil-A
Shift LeaderChick-fil-A • Sherwood, OR, US
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Shift Leader

Shift Leader

Chick-fil-A • Sherwood, OR, US
30+ days ago
Salary
$17.50 hourly
Job type
  • Full-time
Job description

Chick-fil-A Shift Leader

At Chick-fil-A Sherwood Plaza, we're not just serving foodwe're growing leaders. Our Shift Leaders set the tone for excellence, guiding their teams with patience, care, fun, and intentionality. This is more than a jobit's an opportunity to develop yourself, invest in others, and impact your community.

As a Shift Leader, you will oversee day-to-day operations, develop team members, and contribute to a positive and healthy culture. You'll also be paired with a Director or the Operator to help guide your leadership journey.

What You'll Do

  • Lead AM or PM shifts 23 times per week, supporting other leaders and ensuring smooth operations on other shifts.
  • Model and uphold Chick-fil-A brand standards (food safety, cleanliness, speed, hospitality, and food quality).
  • Create consistency in daily operations by fostering teamwork, positivity, and organization.
  • Ensure team members are trained, equipped, and empowered to provide Remarkable experiences to every guest.
  • Coach team members in food safety, speed, quality, and hospitality.
  • Monitor shift accountability, cash handling, and restaurant cleanliness/safety.
  • Solve operational challenges and keep shifts running smoothly.
  • Master all positions in either Front of House (Hospitality) or Back of House (Kitchen).

What We're Looking For

  • Experience: 1+ years Chick-fil-A experience OR 2+ years leadership experience in food service (with at least two organizations preferred).
  • Skills: Strong communication (English required; Spanish is a plus), problem-solving, and leadership skills.
  • Character: Humble, coachable, and committed to creating a healthy team environment.
  • Physical Requirements: Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Shift Leaders may expect to be outdoors for several hours per shift, year-round (with proper safety gear). Reasonable accommodation(s) will be considered upon request.

Growth & Development

We invest in YOU:

  • Leadership coaching from Directors and our Owner/Operator.
  • Ongoing training and leadership meetings.
  • Opportunities for growth through internships, projects, and business trips.
  • Access to books, podcasts, and coaching to support your leadership journey.

Training Path (6090 Days)

  • First 30 days: Focus on operations and learning the business.
  • Next 30 days: Begin leadership development and shadowing.
  • Day 60+: Lead your first shifts at full pay if operational excellence is demonstrated.
  • Additional training provided if needed.

How Success is Measured

  • Guest satisfaction (OSAT, Customer Experience Metrics/scores)
  • Speed of service and order accuracy
  • Food safety & quality metrics (temperature, hold times, cleanliness)
  • Team engagement and culture surveys
  • Leadership consistency and accountability

What We Offer

  • Pay: $17.50/hour during training (6090 days), then $21.50/hour starting pay.
  • Perks: Free meals, Sundays off, flexible scheduling.
  • Benefits: Medical, vision, dental, and 401k with matching (eligibility applies).
  • Scholarships: Eligible to apply for Chick-fil-A Scholarships.
  • Environment: Positive, family-like culture with an open-door leadership policy.
  • Career Growth: Clear path to advance into higher leadership roles.

Join us in growing yourself and otherswhile making a real difference in the lives of our guests and team.

Work schedule

  • 10 hour shift
  • 12 hour shift
  • Weekend availability
  • Holidays
  • Day shift
  • Night shift
  • Overtime

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) matching
  • Employee discount
  • Paid training
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Shift Leader • Sherwood, OR, US

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