Route Optimization Account AdvisorAtlanta, Georgia - USA

Route Optimization Account Advisor

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.

Who You Are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Route Optimization Account Advisor who will ensure the success of all customers on Geotab's Optimization platform. By building consultative relationships with the customers, you will also use in-depth product knowledge and ensure that products and services consistently meet client needs. This role will be cross-functional in nature, working alongside and connecting Sales, Support, Solutions Engineering and Product Development, providing a unique opportunity to experience many aspects of an industry leading IoT and big data company. If you love technology, and are keen to join an industry leaderwe would love to hear from you!

What You'll Do

As a Route Optimization Account Advisor, your key area of responsibility will be to promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives. Demonstrate proficiency in platform features and architecture, including hands-on capabilities with advanced configurations, integrations, and custom workflows. Onboard and train Optimization customers and partners. Continuously audit and refine documentation based on product changes and user feedback to ensure it remains a reliable, accessible resource for all user types. Develop modular, role-based learning paths and interactive content to support both onboarding and ongoing platform operation. (tutorials, videos, etc.)

How You'll Make An Impact

1. Collaborate with Product Management to translate recurring customer feedback into actionable insights and consideration to be used in roadmap development.
2. Work with the Support team to ensure any customer issues are resolved.
3. Work with Product, BD, and Marketing to identify compelling success stories and assist in creation of case studies / blog posts for public-facing content and industry events.
4. Analyze feedback trends to detect potential friction points, develop targeted action plans for improvement, and communicate changes back to customers to close the loop.
5. Monitor account health metrics, intervene early with at-risk accounts, and escalate appropriately to engage additional resources.

What You'll Bring To The Role

• Experience leveraging customer success tools (i.e., Salesforce) an asset.
• Extensive experience with APIs, reporting and/or business analysis.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
• Excellent verbal and written communication skills.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)
• Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why Job Seekers Choose Geotab

Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only

How We Work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy.