Financial Counselor, Saratoga Hospital

Financial Counselor I

The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125+ practice locations. The role is also responsible for $65-70M in Self-Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments.

Primary Job Responsibilities

• Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
• Provide patients with application forms and explain required supporting documents needed. Works with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates etc.).
• Review and process financial assistance applications for completeness using standardized checklists- this includes ensuring all necessary documentation has been received and accurately calculating patients' income level.
• Log and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests).
• Maintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart

High School Graduate or equivalent plus at least 2 years applicable experience, or Associate of Applied Science (AAS) degree with 1-year applicable experience or combination of some college and 1-year experience Working knowledge of computer-based application and strong PC/keyboard skills. Strong attention to detail and demonstrated ability to use sound judgment in decision making. Excellent organizational skills with demonstrated time management skills. Ability to handle high workload volume. Excellent customer service skills and ability to communicate effectively both written and verbal. Ability to be flexible and demonstrated ability to be adaptable.

Thank you for your interest in Albany Med Health System!?

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.