Leading the design and development of enterprise-scale virtual agent and conversational AI solutions, the full-time FLEX Director, Solution Architect will define architecture standards and oversee hands-on development in a hybrid work environment. Key responsibilities Define and maintain the enterprise architecture roadmap for ITSM virtual agents and conversational AI platforms Act as a hands-on lead developer, contributing to the design and development of complex virtual agent solutions Design, develop, and maintain backend services and AI enablement layers supporting virtual agent solutions Required qualifications Bachelor's Degree in Information Systems or related field, or equivalent experience and certification 8+ years of IT service operations experience, with a minimum of 3+ years as a Solution Architect or Lead Developer 5+ years of experience implementing ITSM Platform solutions Strong hands-on development experience in Python, JavaScript, and platform-native scripting Proven experience designing and deploying virtual agents or chatbots
ITSM Solution Architect • Everett, Washington, United States
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