Client Manager-Alight Leave Solutions

Client Manager

Are you a fast learner who is fascinated by client interactions? Do you have advanced experience in leave and disability?

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

About the Role

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. Is the primary point of contact for all assigned Leave Solutions Clients. This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship.

Responsibilities

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries.
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients. Instilling customer confidence and deepening brand strength through comprehensive domain knowledge.
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight's solutions to achieve desired business outcomes.
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks.
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management.
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.
• Managing client escalations to accelerate issue resolution and mitigate retention risk. Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims.
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors. Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership.
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement.
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed. Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Requirements

• Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent.
• Possess deep operational, relationship building, and issue resolution skills.
• Demonstrate understanding of contracts, pricing and financial models.
• Have experience identifying and anticipating risk and implementing effective risk mitigation plans.
• Have ability to identify expansion opportunities.
• Demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare.
• Be able to travel 20-25%.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum: 55,000.00 USD

Maximum: 70,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit Wellbeing and Benefits Selector Page - Alight.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.