Information Technology Associate, bizzNEST

Temporary, Part-time:

• 15-20 hours per week Pay Rate: $17.00 per hour, non-exempt Benefits: Professional Development and Career Coaching, CA Sick Time Off Organization size: 50+ employees Reports to: Senior IT Manager Location(s): Modesto.
• This position is not eligible to work remotely.

Age requirements:

• Associate positions are reserved for young adults ages 18 - 24 years of age. *The job offer will be contingent upon the successful completion and passing of a background check.

ORGANIZATION OVERVIEW:

• Digital NEST is an innovative workforce development center that has welcomed thousands of youth from working-class, farmworker communities to develop the technical and professional skills they need to achieve their dreams.
• It is an exciting time for the NEST.
• We are focused on growth and expansion to five communities across The Monterey Bay (MBR) and San Joaquin Valley (SJVR) Regions in Northern California.
• Digital NEST has Centers in the heart of Watsonville, Salinas, Gilroy, Modesto and Stockton.

JOB OVERVIEW:

• bizzNEST is the creative agency of Digital NEST. bizzNEST offers a paid, 1-year Associateship program that provides real world professional training.
• Through this program, Associates hone and develop their technical and professional skills, gain real professional experience by working with clients, build professional level portfolios and resumes, and become competitively qualified for entry-level, career-focused employment. bizzNEST is looking for a motivated Associate who can assist with our IT department, is a quick learner and has a passion for technology.
• The IT Associate will offer software, hardware and networking support to Digital NEST.
• This role provides an excellent opportunity to gain practical experience troubleshooting technical issues, cleaning and refreshing computers, and offering technical support to staff and members throughout the year.

The Associate will be involved in hands-on tasks such as installing software, setting up hardware, and assisting with network management. RESPONSIBILITIES:

• Technical Support and Troubleshooting (35%): Offer basic troubleshooting support for software, hardware, and network issues to Digital NEST staff and members.
• Assist in resolving help desk tickets and providing timely solutions to user issues.
• Support remote diagnostics and resolution of technical issues.
• Provide technical support for instructors and members during class training.

Software and Hardware Support (35%):

• Perform routine maintenance tasks such as updates, patches, and backups. Install software on staff and member computers. Offer technical support to staff members in preparation for programming seasons. Support the computer check in management for Associates and members. Other (30%): Interact and communicate with clients (with support) .
• Attend meetings and participate in critiques.
• Attend client meetings.
• Collaborate with staff members from other departments, as necessary.
• Participate in applicable certification programs and courses. Log work and progress on project management (PM) software such as Asana and customer relationship management (CRM) software such as Salesforce, if necessary.
• Manage time effectively and meet project deadlines.
• Communicate regularly and across-teams through email, chat and in-person.
• Participate in the Mentorship Program and professional development activities. Engage in continuous learning and training opportunities related to IT.

QUALIFICATIONS:

• Education: High school graduate or currently majoring in the fields of Information Technology, Computer Science, or Data Analytics or other relevant fields.
• Self-taught individuals are welcome if they can demonstrate their knowledge and proficiency in information technology.

Technical Skills / Experience:

• Basic understanding of computer hardware and software.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Basic knowledge of how networks function and Associateet protocols.
• Experience with Microsoft Office Suite and Google Workspace.
• Basic scripting or programming skills (e.g., HTML, CSS) are a plus but not required.
• Previous experience with help desk or technical support is a plus but not required.

Professional Skills:

• Demonstrates self-awareness of one’s strengths, biases, and growth areas, and can apply self awareness in their work.
• Strong collaboration and teamwork skills.
• Uses empathy and communication to build positive working relationships with colleagues.
• Takes the initiative to learn, and independently seek resources for personal and professional growth. Demonstrates strong organizational and time management skills, including the ability to manage multiple projects and deadlines, and maintain attention to detail and quality work.
• Effective oral, written, and non-verbal communication skills.
• Employs active listening, is open to receiving feedback, and can communicate ideas in a clear and organized manner. Strong critical thinking skills.
• Must be able to critically analyze their work, and assess their work from the client’s perspective.
• Strong problem solving skills.
• Identifies problems, and reviews related information to develop and evaluate options and implement solutions.
• Demonstrates adaptability to new working environments, processes, tasks and systems.
• Demonstrates leadership capacity and is eager to grow as a leader in their work and community.

Demonstrates creativity and curiosity to develop new approaches to communicating ideas to clients. REQUIREMENTS:

• Passion for the mission of Digital NEST and belief in upholding organization’s core values.
• Understanding of and sensitivity to issues of culture/ethnicity/race, gender, sexual identity, class/SES and immigration status. Ability to be an ally to people of color, women and lesbian, gay, bisexual, transgendered, queer, questioning and intersex individuals and their allies (LGBTQIA).
• Ability to meet the minimum amount of hours required.
• Maintain dexterity and coordination, sufficient to perform essential functions In-person participation at one of the Digital NEST sites.
• Ability to sit for long periods of time performing desk-based computer tasks.
• We understand that no candidate is perfectly qualified for any job.
• Experience comes in different forms; many skills are transferable, and passion goes a long way.
• Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment.

We want you to learn new things in this role and encourage you to apply if your experience is close to what we’re looking for.

• We also know that diversity of background and thought makes for better problem-solving and more creative thinking, so we're dedicated to adding new perspectives to the team.
• We look forward to hearing from you.

Digital NEST, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital NEST is committed to an inclusive experience for all applicants and will endeavor to make reasonable accommodations in the interview process, to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Please refer to our career page for more information on how to apply for reasonable accommodations.

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