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Mehr Consultancy
Front Desk AgentMehr Consultancy • Tampa, FL, US
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Front Desk Agent

Front Desk Agent

Mehr Consultancy • Tampa, FL, US
30+ days ago
Salary
$15.00 hourly
Job type
  • Full-time
Job description

Front Desk Agent

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation Rate: $15-$19 Hourly

Key Responsibilities:

  • Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
  • Handle guest requests and complaints promptly and professionally.
  • Manage cash drawer and process payments (room charges, cash, debit, or credit).
  • Keep the front desk area and lobby clean and organized.
  • Coordinate with housekeeping to ensure room readiness for guests.
  • Provide guests with directions and information about the property and local attractions.
  • Answer guest calls, messages, and process requests or concerns.
  • Run daily reports and ensure the accuracy of information.
  • Assist guests with special requests and ensure their satisfaction.
  • Follow all company policies, safety procedures, and maintain confidentiality of guest information.
  • Requirements:

    • High school diploma or equivalent.
    • Strong communication and customer service skills.
    • Ability to work independently and handle stressful situations.
    • Proficiency in Windows operating systems and office software.
    • Ability to work well with others and develop positive working relationships.
    • Ability to lift to 50 pounds occasionally and 10 pounds frequently.
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Front Desk Agent • Tampa, FL, US

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