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Chick-fil-A
Operations Manager - People DevelopmentChick-fil-A • Moscow, ID, US
Operations Manager - People Development

Operations Manager - People Development

Chick-fil-A • Moscow, ID, US
30+ days ago
Job type
  • Full-time
Job description

We are seeking an experienced manager who is passionate about developing people, leading high-performing teams, and driving results in a fast-paced environment.

At Chick-fil-A Moscow, this role is responsible for both leading a team of 50+ team members and actively operating the business day-to-day. You will be expected to develop future leaders while also executing at a high level within the operation.

This is a hands-on leadership role—you will not only coach and develop the team, but also work alongside them in both Front and Back of House to ensure excellence in execution.

Key Responsibilities

Leadership & People Development

  • Lead, coach, and develop Team Leaders and Team Members
  • Directly oversee and influence a team of 50+ employees
  • Drive performance through accountability, coaching, and feedback
  • Identify and develop future leaders within the organization
  • Support onboarding, training systems, and performance management

Operations Execution & Oversight

  • Lead/Oversee daily operations in both Front and Back of House
  • Work hands-on in the operation while coaching in real time
  • Ensure strong execution in food safety, quality, and guest experience
  • Oversee high-volume Drive-Thru performance and shift execution
  • Identify operational gaps and implement solutions quickly

Culture & Standards

  • Build a high-performance, team-first culture
  • Set clear expectations and hold leaders accountable
  • Ensure consistency in systems, standards, and execution

What to Expect

  • This is a hands-on role in a fast-paced restaurant environment
  • You will be actively working in the kitchen and operations daily
  • Majority of time spent on the floor leading and developing the team
  • High level of ownership, accountability, and influence

Qualifications

  • Proven management experience required
  • Experience leading large teams (30–50+ employees strongly preferred)
  • Strong background in coaching, performance management, and team development
  • Ability to lead in a high-expectation, fast-paced environment
  • Open availability, including evenings and weekends
  • ServSafe Certification (or willingness to obtain)

Safety & Workplace Standards

  • Promote a safe, organized, and compliant work environment
  • Identify hazards and partner with leadership to resolve issues promptly
  • Support safety initiatives and reinforce safe work habits

Why This Role Matters

The Operations Lead helps establish the foundation and reputation of Chick-fil-A Moscow. By protecting food safety, leading high-performing Drive-Thru operations, and elevating guest experience, this role ensures excellence is not occasional—but habitual—from day one.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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Operations Manager - People Development • Moscow, ID, US

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