Talent.com
eTeam
Operations ClerkeTeam • Chicago, IL, United States
Operations Clerk

Operations Clerk

eTeam • Chicago, IL, United States
1 day ago
Job type
  • Full-time
Job description

Operations Clerk-I

The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub. This role is equal parts recruiter, trainer, and field operator. You are the owner of onsite client quality in your market from first interview to ongoing performance in the field, along with dedicated boots on the ground to support other in-person initiatives (restaurant test orders, restaurant sales conversations). Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.

Key Responsibilities

  • Hiring & Onboarding
    • Source, interview, and hire OSS for your assigned region
    • Ensure candidates meet quality, reliability, and professionalism standards
    • Own onboarding and ensure new OSS are set up for success from day one
  • Training & Enablement
    • Conduct initial and ongoing training for OSS
    • Reinforce standards for setup, labeling, and participant experience
    • Ensure OSS understand operational playbooks and expectations
  • Field Quality & Performance Management
    • Coordinate coverage and onsite experience for new customer launchers in your hub
    • Conduct on-the-job evaluations of OSS during live shifts
    • Provide direct feedback and coaching to improve performance
    • Identify high performers and underperformers; take appropriate action
  • Market Development & Ad Hoc Operations
    • Support local growth efforts, including:
    • Treat drop-offs for new customers
    • Visiting prospective restaurant partners
    • Test orders from restaurants to maintain quality standards
    • Act as the on-the-ground representative of operations in your region
  • Ownership of Hub Performance
    • Maintain a strong, reliable OSS bench for your hub
    • Ensure coverage, quality, and readiness for all shifts in your region
    • Partner with Shift Leads and central ops to flag gaps or risks

What Good Looks Like

  • Great customer onsite experience and order quality in your hub
  • Strong pipeline of high-quality OSS in your region
  • New hires ramp quickly and perform at a high level
  • Consistent execution quality across all shifts in your hub
  • Clear visibility into OSS performance and gaps
  • Local operations feel "tight" and well-managed

Qualifications

  • 25 years in operations, field management, recruiting, or training roles
  • Strong people judgment can identify high vs. low performers quickly
  • Comfortable giving direct feedback and coaching in the field
  • Highly organized and self-directed
  • Willingness to be in the field regularly

Nice to Have

  • Experience in marketplace ops, gig workforce management, or hospitality
  • Experience launching or scaling operations in a new market
Create a job alert for this search

Operations Clerk • Chicago, IL, United States

Similar jobs

Patient Care Technician - Entry Level Training Program

Dreambound Inc.Zion, Illinois, US
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Terminal Clerk

Heniff Transportation SystemsBridgeview, IL, United States
Full-time

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.The Terminal Clerk assists the Terminal Manage... Show more

 • Promoted

US Operations Controller | F100 MFG | Chicago Heights, IL

Michael PageChicago Heights, IL, United States
Permanent

A global industrial manufacturing organization is seeking an experienced US Controller to lead finance and accounting activities for a sizeable U.This highly visible leadership role combines tradit... Show more

 • Promoted

Operations Clerk

eTeamChicago, IL, United States
Full-time

The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub.This role is equal parts recruiter, trainer,... Show more

 • Promoted

Agent in Charge

VeranoHighland Park, IL, United States
Full-time

The Agent in-Charge is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.In addition, they will provide supp... Show more

 • Promoted

Front/Office Clerk

Mitsuwa MarketplaceChicago, IL, United States
Full-time +1

Full-time: 40 hours per week, including Saturday, Sunday and federal holidays.Part-time: 25 hours per week, including Saturday, Sunday and federal holidays.Shifts are up to 4-8 hours long.Responsib... Show more

 • Promoted

Supplier Operations

McMaster-CarrChicago, IL, United States
Full-time

Supplier Operations Generalist.We are looking for broadly skilled, resourceful, and talented people to join our team.People from a diverse range of backgrounds are successful at McMaster-Carr from ... Show more

 • Promoted

Billing Clerk

Chicago Center for Sports Medicine and Orthopedic SurgeryTinley Park, IL, United States
Full-time

The Chicago Center for Sports Medicine & Orthopedic Surgery (doing business as Primus Orthopedics) is a comprehensive orthopedic and physical therapy practice serving patients across two locations.... Show more

 • Promoted

Operations Clerk-I

Net2SourceChicago, IL, United States
Full-time

Join a Global Leader in Workforce Solutions Net2Source Inc.Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+.Our mission? To bridge the ta... Show more

 • Promoted

Work from Home Data Entry Clerk

GL Inc.Highland Park, Illinois
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Lunchmeat Clerk - Hammond

Strack & VAN TIL Super Markets, IncHammond, IN, United States
Full-time

Stocking, filling shelves & cases (chicken, fresh & frozen meats).Waiting on customers, unloading trucks, general cleaning of department, putting away all meat department delivery loads & other gen... Show more

 • Promoted

Substitute Health Clerk/Administrative Assistant (Ongoing Posting)

Beach Park School District #3Zion, IL, United States
Full-time

Assist in the front office and/or health office.Answer phones Assist parents Assist Principals/teachers with administrative needs Assist with minor cuts/aches/pains of students Will be trained on P... Show more

 • Promoted

Operations Manager (HVAC)

Johnstone Supply | The Huestis-Meyers GroupMidlothian, IL, United States
Full-time

Johnstone Supply | The Huestis-Meyers Group is looking to expand our team.We are seeking an experienced, results driven Store Manager to join our company.Johnstone Supply | The Huestis-Meyers Group... Show more

 • Promoted

Supervisor, Benefit Operations

TAG - The Aspen GroupChicago, IL, United States
Full-time

Supervisor, Benefits Operations.The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.Working in partnership with independent practi... Show more

 • Promoted

Entry Level Manager

Culver'sZion, IL, United States
Full-time

Join Our Management Team for Merch Foods Group a Culver's franchising group!.At Culver's, we believe that great teams create great experiences.When you join our management team at Culver's, you'll ... Show more

 • Promoted

Service Advisor

SkipperBud'sWinthrop Harbor, IL, United States
Full-time

OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers.Responsibilities include working with the customer (either internal or externa... Show more

 • Promoted

Carrier Operations Manager

Top Talent LLCChicago, IL, United States
Full-time

Chicago, Illinois, United States.We are seeking a results-driven Carrier Sales Manager to build, manage, and grow a high-performing carrier network.This role is responsible for sourcing reliable tr... Show more

 • Promoted

Kearney Strategic Operations Source Principal

KearneyChicago, IL, United States
Full-time

Kearney Strategic Operations Source Principal.As a Principal within Kearney's Strategic Operations (SOP) Practice Source, you will play a critical leadership role in shaping and scaling our sourci... Show more

 • Promoted

Client Operations Supervisor

Barry'sChicago, IL, United States
Full-time

Barry's is the Best Workout in the WorldTM.Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour ... Show more

 • Promoted

AVP, Operations

StarrcompaniesChicago, IL, United States
Full-time

Join Starr, a global leader in commercial insurance with over a century of expertise.We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide... Show more