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Fairfield Inn & Suites
Front Desk AgentFairfield Inn & Suites • Indianapolis, IN
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Front Desk Agent

Front Desk Agent

Fairfield Inn & Suites • Indianapolis, IN
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Crosspoint Blvd Hotel Partners, LLC dba Fairfield by Marriot Indianapolis/Fishers located near Roche Diagnostics Corporation and within a 15-minute drive of the Keystone Mall. Close to Ruoff Music Center, Connor Prairie, Fishers and the Nickel Plate District. Dora Hospitality offers a great working environment and was voted Best Hospitality Company to work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.


Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!


Benefits:

  • MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
  • Paid Holiday for Full Time/Part Time – Upon hire
  • Paid Time Off for Full Time/Part Time – 6 Months of Service
  • Nationwide Employee Stay Discounts for Hotel Brand


Responsibilities:

  • Greet and assist guests during arrival and departure
  • Process payments and issuing room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records

High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software * Ability to understand and follow directions * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve * Able to stand for long periods and work weekends

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Front Desk Agent • Indianapolis, IN

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