Minimum Qualifications
Under general supervision, performs work of routine difficulty in the more difficult and complex property tax revenue; assists with handling citizen communications; performs customer service duties; assists deputy in support role of collection of delinquent property taxes.
Other Duties :
Researches and responds to the more sensitive and complex customer inquiries and concerns.
Applies experience working personal property, real estate, and business tax related fields.
Processes correspondence received in the Delinquent Collections area, researching as necessary to provide appropriate assistance as well as processing returned mail.
Removes DMV stops on accounts due to delinquent taxes.
Manages high-volume customer interactions including inbound calls/emails/chats with the ability to provide outstanding customer service.
Assists taxpayers over the phone as needed with payment plan applications and answering questions regarding tax payment and the delinquent collections process.
Provide assistance in the collection of delinquent accounts for other County departments.
Researches and resolves difficult and complex customer account issues.
Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files) and performs other work as required.
Required knowledge, skills, and abilities :
Working knowledge of the principles and practices of customer service; of standard office practices and procedures; general knowledge and understanding of the payment processing procedures for the various County departments where payments are accepted. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.
Minimum Education and Experience :
High school diploma or GED; three years of customer service experience or an equivalent combination of training and experience.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.
To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience.
Shift
Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location
Treasurer's Office
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
Revenue Collection Specialist - Inbound Call Center • Richmond, VA, US
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