Overview Imaging Services Patient Experience Advisor – Fairfax, VA | Full-Time Fairfax Radiology Centers — the largest radiology practice in the Washington, DC metropolitan area — is seeking a compassionate Imaging Services Patient Experience Advisor to help ensure every patient feels heard, supported, and cared for throughout their imaging experience. You will serve as a trusted advocate for patients and guests, partnering with clinical and administrative teams to resolve concerns, strengthen communication, and elevate the overall experience across all Fairfax Radiology locations. Schedule and Location Schedule: Full-time, benefitted position; hours are Monday – Friday 8:30 AM – 5:00 PM Location: Remote role after 6 months of training (occasional travel to imaging centers and to corporate office is required throughout tenure in position) Why You’ll Love Working Here Make a meaningful difference by supporting and advocating for patients during important moments in their care Work in a collaborative, respectful environment that values compassion, teamwork, and service excellence Being part of an organization where patient experience is a top priority Enjoy a comprehensive benefits package, including: Medical, dental, and vision coverage Paid time off and holidays Employer-paid Short- & Long-Term Disability Insurance Profit Sharing Plan Tuition Reimbursement Assistance What You’ll Do Serve as a primary point of contact for patient and guest concerns, feedback, and service recovery Advocate for patients by addressing issues with empathy, professionalism, and timely follow-up Investigate concerns through patient conversations, chart review, and collaboration with care teams Ensure all interactions align with Fairfax Radiology’s hospitality standards and patient-centered values Communicate outcomes clearly to patients and families to provide understanding and closure Review and analyze patient feedback, NRC surveys, and online reviews to identify trends and improvement opportunities Track, document, and report patient experience data and outcomes Support Patient Relations and quality improvement initiatives What You’ll Bring High school diploma or GED required Associate’s or Bachelor’s degree preferred 2+ years of experience in healthcare, patient relations, hospitality, or customer service Strong communication, problem-solving, and conflict-resolution skills Ability to handle sensitive situations with compassion, discretion, and professionalism Working knowledge of healthcare environments and patient rights preferred Proficiency with Microsoft Office (Word, Excel, Outlook, Teams) Ability to travel occasionally to Fairfax Radiology locations Who We Are Fairfax Radiology Centers (FRC) provides advanced outpatient imaging at 20 locations across Northern Virginia. With more than 110 subspecialized radiologists and 700 employees, we are committed to delivering exceptional care and an outstanding patient experience. Ready to help create exceptional patient experiences? Apply today to join Fairfax Radiology Centers. #J-18808-Ljbffr
Imaging Services Patient Experience Advisor • Fairfax, VA, United States
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