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First Mate Heating & Cooling
Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-OwnedFirst Mate Heating & Cooling • Lees Summit, MO, US
Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned

Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned

First Mate Heating & Cooling • Lees Summit, MO, US
30+ days ago
Job type
  • Temporary
Job description

Seasonal Customer Service Representative

Are you calm under pressure, organized, and energized by helping people?

We're a locally owned residential HVAC company serving the Kansas City area since 1971, and we're looking for a seasonal Customer Service Representative to help us deliver a smooth, professional experience during our busiest months.

This is not a "sit and answer phones" job. You are the first impression of our company and the traffic controller for our field team.

What You'll Do

  • Answer inbound service calls with warmth and professionalism
  • Schedule and dispatch HVAC service appointments efficiently
  • Communicate clearly with technicians and customers
  • Confirm upcoming appointments and manage reschedules
  • Enter accurate job notes and customer details in our system
  • Help keep the office organized and running smoothly
  • Support the team during peak heating and cooling seasons

What Makes Someone Great in This Role

  • Strong attention to detail
  • Calm and confident in high-volume environments
  • Clear, friendly phone communication
  • Comfortable using software and learning new systems
  • Team-first mindset
  • Willingness to help wherever needed

Experience in HVAC, plumbing, electrical, or home services is a plus but not required. We will train the right person. Seasonal position aligned with peak HVAC demand (spring/summer and/or fall/winter).

MondayFriday schedule with occasional flexibility during peak periods. Compensation

  • Competitive hourly pay (based on experience)
  • Opportunity for performance incentives
  • Supportive, team-oriented environment
  • Real-world operations experience in a growing company

About Us

We are a second-generation, family-owned residential HVAC company proudly serving Lee's Summit and the Kansas City area since 1971.

We believe in:

  • Doing what we say we'll do
  • Taking care of our team
  • Serving customers with integrity
  • Constant improvement

If you want to work in a fast-moving, team-driven environment where your work directly impacts customers and technicians every day, we'd love to meet you.

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Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned • Lees Summit, MO, US

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