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ENT Specialty Partners
Appointment Scheduler / Referral CoordinatorENT Specialty Partners • Southlake, TX, US
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Appointment Scheduler / Referral Coordinator

Appointment Scheduler / Referral Coordinator

ENT Specialty Partners • Southlake, TX, US
23 days ago
Job type
  • Full-time
Job description

Appointment Scheduler / Referral Coordinator

Southlake Clinic - Southlake, TX 76092

Scheduler / Referral Coordinator

Position Summary

The Appointment Scheduler is responsible for coordinating and scheduling clinical exams, audiology services (including hearing evaluations, hearing aid consultations, device fittings), and follow-up appointments. This position serves as the first point of contact for many patients and plays a key role in ensuring efficient clinic flow, accurate scheduling, and a positive patient experience.

The scheduler must demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively with patients, audiologists, physicians, and clinical staff.

Key Responsibilities

  • Clinical Exam Scheduling with Providers
  • Schedule audiology appointments including:
    • hearing evaluations
    • hearing aid consultations
    • hearing aid fittings and adjustments
    • hearing aid checks
    • tinnitus evaluations
    • follow-up visits
  • Coordinate appointments with ENT physicians when combined visits are required.
  • Ensure appropriate appointment types and time slots are used based on the service requested.
  • Confirm patient eligibility and appointment readiness before scheduling.

Insurance Verification

  • Collect and verify patient demographic and insurance information at the time of scheduling.
  • Confirm that insurance information in the system is current and accurate.
  • Inform patients of any referral or authorization requirements prior to the visit.
  • Communicate potential out-of-pocket costs when applicable.

Patient Communication

  • Answer incoming calls and respond to patient inquiries.
  • Provide clear instructions to patients regarding appointment preparation.
  • Confirm appointments and assist with rescheduling or cancellations.
  • Maintain a courteous, professional, and patient-centered approach at all times.

Administrative Support

  • Enter and maintain accurate patient information in the electronic medical record system (e.g., eCW).
  • Document scheduling notes and relevant patient information.
  • Work closely with audiologists and clinical staff to manage schedule changes.
  • Assist with managing waitlists and optimizing provider schedules.

Qualifications

Education

  • High school diploma or equivalent required.

Experience

  • Prior experience in medical scheduling, healthcare administration, or audiology/ENT practice preferred.
  • Familiarity with electronic medical records (EMR), preferably eClinicalWorks (eCW), preferred.

Skills & Competencies

  • Strong organizational and time management skills
  • Excellent customer service and communication skills
  • Ability to multitask in a fast-paced medical environment
  • Attention to detail and accuracy
  • Knowledge of insurance verification and referrals preferred
  • Ability to work collaboratively with clinical and administrative teams

Physical Requirements

  • Prolonged periods of sitting, phone use, and computer work
  • Ability to handle a high volume of calls and scheduling tasks

Work Environment

This position operates in a busy outpatient ENT and audiology practice where professionalism, efficiency, and patient-centered care are essential.

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Appointment Scheduler / Referral Coordinator • Southlake, TX, US

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