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Chick-fil-A
BOH Shift Lead MorningChick-fil-A • North Canton, OH, US
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BOH Shift Lead Morning

BOH Shift Lead Morning

Chick-fil-A • North Canton, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Title: Front of House Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Executive Director

Mission

To create an exceptional guest experience by leading and developing the front-of-house team, ensuring operational excellence, and fostering a service-driven, values-aligned culture that reflects the Chick-fil-A standard.

Outcomes

  • Achieve and maintain Top 20% in all key CEMs by the end of 2027.
  • Maintain Speed of Service (SOS) under 3:30 on average within the first year.
  • Lead and coach a team that delivers consistent order accuracy and guest satisfaction, as reflected in CEM feedback.
  • Maintain a fully staffed, high-performing FOH team with a strong bench of Team Leaders and Trainers.
  • Train all FOH team members on guest service standards within their first 30 days.
  • Ensure 100% QIV and >95% Smart Shop compliance for FOH-specific areas.
  • Deliver a minimum 30% CFA One sales mix by engaging guests with digital tools and upselling strategies.
  • Conduct biannual evaluations for all FOH team members, with clear feedback and documented development plans.

Competencies

  • Behavioral Fit
  • Enthusiasm
  • Communication and active listening
  • Guest-first mindset
  • Planning and efficiency
  • Conflict resolution
  • Follow-through
  • Adaptability and poise under pressure
  • Ability to train and develop others
  • Cultural Fit
  • Warm and welcoming
  • Purpose-driven and guest-focused
  • Grace-filled leader who holds high standards
  • Generous with feedback and encouragement
  • Consistent and composed
  • Encourages unity and celebrates others

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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BOH Shift Lead Morning • North Canton, OH, US

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