Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative drives revenue growth for the Network & Security Services team by owning day-to-day prospecting, lead qualification, opportunity development, and deal progression. This role is responsible for high-volume outbound and inbound selling activities, building pipeline in the CRM, and advancing opportunities from first contact through close partnership with sales leadership and technical teams.

This position is ideal for someone who is energized by sales targets, comfortable leading customer conversations, and disciplined about follow-up and pipeline management.

Key Responsibilities

• Conduct outbound and inbound sales calls to support new and existing customers
• Follow up on proposals, quotes, and open opportunities with customers
• Qualify inbound inquiries and outbound leads through discovery calls; identify needs, decision makers, timelines, and budget
• Manage customer communication throughout the sales cycle, ensuring clear next steps and timely follow-up to move opportunities forward
• Build and maintain a healthy sales pipeline by consistently scheduling meetings and generating net-new opportunities
• Identify upsell and cross-sell opportunities within existing accounts and coordinate with account leadership to expand services

Opportunity & Pipeline Management

• Own and progress opportunities from initial qualification through close, keeping deals moving through defined sales stages
• Maintain accurate CRM records (contacts, activities, notes, stages, next steps, and close dates) to support forecasting and pipeline visibility
• Coordinate internal resources (network engineering, cybersecurity, NOC, managed services) for discovery, solution scoping, and customer meetings
• Maintain a strong sales cadence: schedule next meetings, document action items, and ensure opportunities advance on timeline
• Support quoting and solution proposals by gathering requirements, coordinating approvals, and ensuring pricing/terms are presented clearly to customers

Internal Coordination

• Work closely with Network Services, Security Services, and leadership teams to support active sales efforts
• Ensure handoff of won opportunities to delivery teams includes accurate scope and expectations
• Provide regular updates on pipeline health, deal progress, risks, and next steps to sales leadership
• Help identify process improvements to streamline proposal development and tracking

Reporting & Administration

• Log all customer interactions (calls, emails, meetings) and outcomes to maintain strong activity hygiene
• Generate routine reports on activity, pipeline, conversion rates, and win/loss trends
• Support forecasting efforts by keeping opportunity data current and surfacing risks to close dates and deal health

Qualifications & Skills

Required

• Strong verbal and written communication skills, with the ability to lead customer conversations
• Comfortable with high-volume phone-based outreach, including cold calling
• Highly organized with strong attention to detail and consistent pipeline discipline
• Ability to manage multiple opportunities and sales cycles simultaneously, prioritizing by value and close date
• Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)
• Ability to work independently while partnering with technical teams to align solutions to customer needs

Preferred (Not Required)

• Experience in inside sales or business development (prospecting, discovery, objection handling, and closing)
• Familiarity with networking, cybersecurity, or managed services
• Experience using CRM tools daily to manage pipeline and activity (e.g., Zoho CRM, Zoho Analytics, or similar)
• Comfortable discussing pricing, basic terms, and renewal timelines with customers and escalating exceptions as needed
• Understanding of quoting and proposal workflows as part of a sales process (helpful, not required)

Personal Attributes

• Professional, positive, and customer-focused demeanor
• Proactive follow-through and strong ownership of tasks
• Comfortable working with technical and non-technical stakeholders
• Adaptable and willing to learn network and security service offerings over time

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people both employees and clients first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

Equal Employment Opportunity

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.