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Houston Fitness Partners
Overnight Member Services Representative (Rosenberg)Houston Fitness Partners • Rosenberg, TX, US
Overnight Member Services Representative (Rosenberg)

Overnight Member Services Representative (Rosenberg)

Houston Fitness Partners • Rosenberg, TX, US
30+ days ago
Job type
  • Full-time
Job description

Overnight Member Service Representative

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values: People-we genuinely care about our team + members, Fun- we enjoy the work, Honesty- we lead with integrity, Accountability- we own the outcome, Drive- we take initiative.

Characteristics that will make you the perfect fit for our Overnight Member Services Representative:

Essential Duties & Responsibilities:

  • Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
  • Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
  • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
  • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
  • Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Minimum Skills:

  • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Must be punctual and dependable with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications:

  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Overnight Member Services Representative:

  • Continual standing and walking throughout the club to accomplish tasks during shift.
  • Ability to work 3rd shift (overnight) alone,
  • Must be able to lift up to 50 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

  • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
  • 401(k) plan eligible after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.
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Overnight Member Services Representative (Rosenberg) • Rosenberg, TX, US

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