Mortgage Loan Servicing Representative

Loan Servicing Representative

Affidian Credit Union is looking for a Loan Servicing Representative. We are an established, strong organization looking for someone who enjoys helping others and building relationships. If you have the experience, qualifications, and passion - Affidian is looking for you to join our team! We offer a comprehensive health insurance package, competitive salary, generous PTO plan, paid holidays, and eligibility for participation in a 401K retirement program. The pay rate is from $24.00 to $36.00 per hour and is commensurate with experience. The Credit Union's policy is to promote from within and encourages growth and advancement. This position is located at the Credit Union's Denver Branch, 700 W. 39th Avenue, Denver, CO 80216. This is a full-time, in-office, position. Working hours are Monday - Friday from 8:00 am to 5:00 pm with an occasional start time of 7:00 am.

Position Description:

Responsible for loan servicing of the first mortgage and consumer loan portfolios, including all procedures necessary to maintain a loan from the time of its closing to the date it is paid in full. Assist in answering member inquiries regarding payments, taxes or insurance. Place emphasis on quality control to protect the assets of the Credit Union and to prevent losses. Organize all loan servicing related functions to ensure correct and proper records are maintained.

Essential Duties and Responsibilities

• Perform post-closing duties such as file audits, track trailing documentation, audit final documents and maintain filing systems, recording and lien protection oversight, collateral documentation verification, post-closing exception resolution, work audit exceptions under Director guidance.
• Process and track all tax and insurance payments on first mortgages, maintain escrow accounts for proper escrowed amounts and timely payments to counties/insurance companies.
• Perform annual escrow analysis, mail to members, assist with questions.
• Make payment adjustments as necessary.
• Prepare payoff statements, process paid loans including releasing the recorded lien.
• Record new loan liens/deeds of trust.
• Process subordination, loan modification, and skip-a-pay requests.
• Maintain orderly file room.
• Synergy filing/support.
• Assist with E-Oscar inquiries.
• Run exception reports as needed or required.
• Coordinate the preparation and mailing of 1098 tax statements.
• Assist with HMDA reporting (quarterly audits and annual submission).
• Stays apprised of BSA and AML regulations, reporting any required information to the BSA team.
• Perform other related duties, including special projects as required or requested.

Performance Standards:

• Provide courteous, friendly, timely and professional service to all members in an accurate manner.
• Maintain a professional work environment and appearance.
• Complete all required training.
• Supports and participates in all internal and external educational opportunities.
• Comply with all published directives and expectations in the Affidian CU Employee Handbook.
• Demonstrate effective and diplomatic oral and written communications skills.
• Support all corporate goals and objectives.

Qualification Requirements:

• A significant level of trust, diplomacy, privacy, confidentiality is required, in addition to normal courtesy and tact.
• Must have excellent verbal communications and listening skills.
• Must possess the ability to type accurately and operate a computer terminal.
• Must have a general knowledge of banking operations and procedures.
• Pro-active in solving problems and taking initiative to go a step above in all situations.
• Must have organizational skills to handle a large volume of information for varying calls.
• Ability to adapt independently with a moderate level of supervision.
• Ability to sit for hours at a time, while working on a computer and talking on the phone.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Minimum of one year of similar or related experience.
• High school degree or equivalent.

Skills Required:

Operate a variety of standard office equipment requiring continuous or repetitive arm hand movements. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive contact with others inside and outside of the Credit Union and is usually personal or sensitive in nature. Outside contact is important and fostering sound relationships with other entities (companies, governmental agencies, and/or individuals) is necessary.