Job Summary
:As a Service Consultant at ENGEL, you are the strategic link between our world-class engineering and our customers’ operational success. You will drive growth by consulting on our conventional proactive service products and our cutting-edge inject 4.0 digital portfolio. This is a high-impact, customer-facing role focused on enhancing equipment performance and extending the lifecycle of ENGEL machinery through tailored technical solutions.
Essential Duties and Responsibilities:
Strategic Growth: Identify and execute opportunities to sell maintenance contracts, retrofits, and digital "inject 4.0" solutions within an assigned territory.
Customer Consultation: Conduct on-site and remote technical assessments to align ENGEL’s service products with customer operational goals and capital budgets.
Territory Management: Act as the primary point of contact for aftermarket needs, managing the full sales cycle from initial engagement to closing and implementation support.
Technical Advocacy: Present complex digital and mechanical solutions to diverse stakeholders, from maintenance teams to C-suite executives.
Market Intelligence: Monitor industry trends and competitor activity within the plastics injection molding sector to provide feedback to regional and global ENGEL teams.
Qualification Requirements:
Experience: Minimum 5 years of experience in the Plastics Industry. You must possess an expert-level understanding of the machine lifecycle, including setup, maintenance, and processing.
Education: High school diploma required; a degree in Engineering, Plastics Technology, or Business is highly preferred.
Technical Savvy: Ability to carry technical conversations explaining and promoting conventional service products and digital solutions with ENGEL customers and colleagues.
Sales Acumen: Proven ability to navigate corporate procurement processes and work within customer operational/capital budget cycles.
Communication: Exceptional interpersonal skills with the ability to translate technical data into business value for customers.
Other Requirements:
Travel: Approximately 75% (70% domestic territory travel; 5% international).
Mental Requirements:
Communication
Concentration
Organization
Calculations
Physical Requirements:
These requirements include standing and speaking for more than two hours at a time on a continuous basis. Working on the computer/keyboarding may be required for extended time periods on a regular basis. Occasional crouching and carrying materials is required. Maximum weight should not exceed 50 pounds. Listening is necessary on a regular basis as this role deals extensively with internal and external stakeholders.
Working Environment:
Occasional exposure to mechanical equipment; eye and ear protection, safety glasses and safety shoes as well as safety gloves are required to be used. Occasional exposure to chemical substances as well as heat, noise and any conditions associated with industrial environments. Occasional exposure to cold and extreme temperatures may occur. Service Consultants must adhere to ENGEL safety requirements and customer site specific safety requirements.
Americans with Disabilities Act (ADA):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position.
Service Consultant (Aftermarket Service & Digital Solutions) • Milwaukee, WI
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