This senior leadership role sits at the center of enterprise customer engagement, responsible for driving long-term value, adoption, and growth across a portfolio of strategic clients. You will act as a trusted advisor to C-level stakeholders, guiding them through transformation initiatives powered by AI, cloud, and advanced customer experience technologies. The role combines strategic account leadership with hands-on execution, ensuring customers realize measurable business outcomes from complex CX platforms. You will oversee the full post-sale lifecycle, from onboarding to renewal, while shaping success plans tied directly to performance KPIs. Working in a fast-paced, matrixed environment, you will collaborate across Sales, Product, Services, and Technical teams to deliver seamless customer outcomes. This is a high-impact role focused on retention, expansion, and innovation through intelligent automation and AI-driven CX capabilities.
Accountabilities:
Director, Customer Success, CX • Washington, DC, United States
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